New - RBE970 / RBE971 Firmware Version 9.12.4.16 Released (for NA Region Only)!

[FURRYe38]

Possible your systems serial numbers are not in the system or incorrectly input in the the AU system. 

Get your RBR and both RBS serial numbers and send @KevinLiT a PM and have them check to make sure they are in the AU system. 

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@JWS9518 wrote:

I am still on 9.12.4.9.  I never got the update and when I check for firmware, it says up to date, even though it is supposed to be released in NA.  Never saw the update as a beta firmware and I have been waiting to see if it would be pushed through after public release and nothing.  I have check both the Orbi app and through the WebGUI.

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[JWS9518]

Don't know why that would happen now, as it has AU on its own with no issues prior to this. 

Maybe they haven't released to AU to everyone yet?  

[FURRYe38]

Possible, there still in pushing batches out to various areas. 

[JWS9518]

That's the reason I waited 2 weeks after the firmware was released from beta to see if it would turn up, but nothing.  I know the Southeast US is behind things, but normally not with firmware. 😋

[FURRYe38]

Lets have @KevinLiT check to make sure your serials are in the system and see if he can check on this for you.

[JWS9518]

Yea, I will ask him.  Maybe it a glitch in the matrix 😁

[FURRYe38]

That's always glitched. 🙄

[KevinLiT]

Hello JWS9518,

I understand that you did not get firmware Version 9.12.4.16 pushed to your RBE970. The firmware Version 9.12.4.16 is being pushed out in batches. Your device states that it is up to date because the update has not been pushed to your device at this time.

Best,
Kevin
Community Team

[JWS9518]

Thanks Kevin.

[C3dliic]

anyone knows more or less when the EU version will be released?

[CrimpOn]

In eight years, I have never seen a schedule from Netgear regarding release of firmware.  Some customers report getting notices via email about new firmware.  I have never received one of those, either.

When it comes out, there will be comments on the forum within hours.

[JWS9518]

And considering it has not auto update released for everyone in the states, it could be a while for other places.

[raiderrc]

This exactly describes my situation.  Please share NG’s response when you receive it.  Thank you so m much.

[JWS9518]

Looks like this firmware is now released on the auto update of the orbi app, as it detected the update an installed last night, at least on my system anyways.   So hopefully that means it has been fully released in the wild to everyone in the NA region.

[FURRYe38]

Are you referring to v9.12.4.16? 

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@JWS9518 wrote:

Looks like this firmware is now released on the auto update of the orbi app, as it detected the update an installed last night, at least on my system anyways.   So hopefully that means it has been fully released in the wild to everyone in the NA region.

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[JWS9518]

Yes, 9.12.4.16, as it wasn't showing up in the Orbi app as an available update for me at least until yesterday.  So, I presume it has been released for auto update on the app to more people or at least to those in the US and/or the rest of the NA region.

[FURRYe38]

Ok, just checking. Wow, been almost a month. Well, maybe how NG is rolling new FW out. Making sure users are having good experiences with it first before next batch hits. 

[JWS9518]

Yea, I was surprised it took so long as well to be distributed for AU.  I never even saw it as part of the beta either, so not sure what happened there.  

[JWS9518]

I thought maybe they were gonna update again before releasing, since some individuals seemed to have some issues with this one, but then they posted to their website and now a month later, auto update.

[FURRYe38]

They continued with a private invite only beta in this community. 

[McLong]

How do I get invited to the private firmware beta for 971 and 970?

[FURRYe38]

Send @KevinLiT a request.

[Mooose]

I have not noticed different Orbi firmware versions for different regions before. Is this common? If so, is it known what the differences between NA and EU versions typically are?

[FURRYe38]

Ya. Kinda first seen with the 960 series. Seems to be a bit more common these days. Seems like a Wi-Fi issue in differences between NA and EU region since each region handles Wi-Fi policies differently. Probably a hassle for NG and other Wi-Fi router mfrs. 

[CrimpOn]

This is the sort of things that manufacturers seem to feel no obligation to document.  There are different regulations for radio use, including WiFi, around the globe.

https://en.wikipedia.org/wiki/List_of_WLAN_channels 

(One might infer that this is the reason WiFi routers have a Region Code parameter.)

My guess is that at the time Netgear was ready to release support for some new feature, only regulators in North America had completed "writing the rules".  Sort of hard to write programming code unique to each region if it is not clear what the requirement is.