Re: Orbi 970 and 2 Satellites - Router dropping out ~once an hour
The issue was my ONT model. I returned my unit because while Netgear support engineering is actively trying to address this issue they system was unusable for me and I wasn't able to devote any more time to helping them debug and fix.
Thank you for the response. The LED on the front of the router flashes white, I have not seen it go pink. The house is a ranch with a finished basement, 2000 sqft main floor and 1400 sqft finished basement.
The ISP ONT is an Arris model#: ONT1000G14
The ethernet cable is a cat 7 flat etherent cable 30AWG (so not shielded twisted pair)
I setup an Orbi 970 router and two satellites about 24 hours ago and have it has been working great aside from the fact that the router loses connection to the internet about once an hour. I am not a networking guy so I dont know exactly what information to supply here, but I will happily answer questions to the best of my ability. Here is some contextual information:
Router - RBE971 running firmware version V9.10.0.2_1.1.15, located in basement in large family room connected to Verizon FIOS box with a cat7 cable Satellite 1 - RBE970 running firmware version V9.10.0.2, located on main floor in large living room connected to router with Cat6 cable through a 2.5Gigabit per second network switch Satellite 2 - RBE970 running firmware version V9.10.0.2 located on main floor in bedroom connected to router via WiFi (no hardwired backhaul)
The router and satellites form a triangle in the house, spanning basement and main floor. Router is ~50 ft from Satellite 1, and ~30 ft from Satellite 2. Satellites 1 and 2 are about ~60 ft from each other (these are estimates off the top of my head).
I previously had a google mesh system, so I don't think the problem is on the Verizon FIOS internet side of the world. I honestly don't know if I need to call Verizon and tell them that I have a new router, I don't think I do and I have not called them as I am pretty sure they would just tell me they cant help me if I am not using the one they supplied.
I setup an Orbi 970 router and two satellites about 24 hours ago and have it has been working great aside from the fact that the router loses connection to the internet about once an hour. I am not a networking guy so I dont know exactly what information to supply here, but I will happily answer questions to the best of my ability. Here is some contextual information:
Router - RBE971 running firmware version V9.10.0.2_1.1.15, located in basement in large family room connected to Verizon FIOS box with a cat7 cable Satellite 1 - RBE970 running firmware version V9.10.0.2, located on main floor in large living room connected to router with Cat6 cable through a 2.5Gigabit per second network switch Satellite 2 - RBE970 running firmware version V9.10.0.2 located on main floor in bedroom connected to router via WiFi (no hardwired backhaul)
The router and satellites form a triangle in the house, spanning basement and main floor. Router is ~50 ft from Satellite 1, and ~30 ft from Satellite 2. Satellites 1 and 2 are about ~60 ft from each other (these are estimates off the top of my head).
I previously had a google mesh system, so I don't think the problem is on the Verizon FIOS internet side of the world. I honestly don't know if I need to call Verizon and tell them that I have a new router, I don't think I do and I have not called them as I am pretty sure they would just tell me they cant help me if I am not using the one they supplied.
Re: Orbi 970 and 2 Satellites - Router dropping out ~once an hour
My solution was in the advanced settings of the g3100 through the my verizon app. Under wifi tools advanced settings I disabled DFS channels and SON. Double check all 5 wifi channels are disabled. Sorry if mentioned hope it helps..
Re: Orbi 970 and 2 Satellites - Router dropping out ~once an hour
SON?
Hopefully, user hasn't been on since 12/4/23.
@TG12 wrote: My solution was in the advanced settings of the g3100 through the my verizon app. Under wifi tools advanced settings I disabled DFS channels and SON. Double check all 5 wifi channels are disabled. Sorry if mentioned hope it helps..
Re: Orbi 970 and 2 Satellites - Router dropping out ~once an hour
You first need to change the ip and subnet of either the orbi or g3100 and write it down. You can find those steps pretty easily I just followed them. They didn't mention to disable dfs which I believe turns on the wifi often and quickly for checks. That drops the orbi wifi long enough my phone wifi doesn't auto connect back.
I setup an Orbi 970 router and two satellites about 24 hours ago and have it has been working great aside from the fact that the router loses connection to the internet about once an hour. I am not a networking guy so I dont know exactly what information to supply here, but I will happily answer questions to the best of my ability. Here is some contextual information:
Router - RBE971 running firmware version V9.10.0.2_1.1.15, located in basement in large family room connected to Verizon FIOS box with a cat7 cable Satellite 1 - RBE970 running firmware version V9.10.0.2, located on main floor in large living room connected to router with Cat6 cable through a 2.5Gigabit per second network switch Satellite 2 - RBE970 running firmware version V9.10.0.2 located on main floor in bedroom connected to router via WiFi (no hardwired backhaul)
The router and satellites form a triangle in the house, spanning basement and main floor. Router is ~50 ft from Satellite 1, and ~30 ft from Satellite 2. Satellites 1 and 2 are about ~60 ft from each other (these are estimates off the top of my head).
I previously had a google mesh system, so I don't think the problem is on the Verizon FIOS internet side of the world. I honestly don't know if I need to call Verizon and tell them that I have a new router, I don't think I do and I have not called them as I am pretty sure they would just tell me they cant help me if I am not using the one they supplied.
