ORBi not showing connected devices

[Smarcus]

Hi, my Orbi is still not showing any connected devices, will Netgear put out a patch to this anytime soon?

[FURRYe38]

Please try a factory reset and setup from scratch with the RBR and RBS. If this fails, downgrade to v30 version of FW.

https://community.netgear.com/t5/Orbi/Orbi-Why-do-I-have-to-factory-reset-to-get-Attached-Devices-to...

[Smarcus]

How do I downgrade? Any why is Netgear not addressing this as it seems to have been an issue for some time now?

[FURRYe38]

Download the FW files for the RBS and RBR. Apply the RBS first then the RBR lastly. 

https://www.netgear.com/support/

Not everyone is having this problem. 

Something to contact NG support and let them know what your seeing:

https://www.netgear.com/support/#

[Retired_Member]

factory reset is NOT required

[Smarcus]

So if not factory reset, what can I do to make it work?

[Retired_Member]

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@Smarcus wrote:
So if not factory reset, what can I do to make it work?

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it's probably firmware related.

have you told us about your firmware, as in what do you currently have, last update, etc?

[FURRYe38]

Please try a factory reset and setup from scratch with the RBR and RBS. 

https://community.netgear.com/t5/Orbi/Orbi-Why-do-I-have-to-factory-reset-to-get-Attached-Devices-to...

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@Smarcus wrote:
So if not factory reset, what can I do to make it work?

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[Retired_Member]

why is a factory reset considered a cure all???