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Samsung S7 wifi connects but no internet available
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Samsung S7 wifi connects but no internet available
For the life of me I can't figure out why. I have changed the 5G channel and still same issue with JUST my cell phone.
Is this a issue with the latest firmware update for the Orbi ?
How do I flash the old firmware to get my stability back ?
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Re: Samsung S7 wifi connects but no internet available
Had a full reboot of the Orbi system been performed after the update? Try a full power OFF for 1 minute then back on?
Power OFF the phone and back on as well.
Is the phone getting an IP address from the router?
Check the routers connected clients page.
Set up a IP address reservation for the phone ON the router.
Disable MIMO, Daisy Chain and Fast Roaming and IPv6 ON the router and test the phone.
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Re: Samsung S7 wifi connects but no internet available
Router is in AP mode. The phone gets the assigned IP but loses internet often.
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Re: Samsung S7 wifi connects but no internet available
Did you try to remove the network from the phone and reconnect? also have you tried the 2.5 ghz network?
DarrenM
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Re: Samsung S7 wifi connects but no internet available
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Re: Samsung S7 wifi connects but no internet available
Is this the only devices that exhibits this issue on 5Ghz or do other devices also have a problem on 5Ghz?
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Re: Samsung S7 wifi connects but no internet available
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Re: Samsung S7 wifi connects but no internet available
Lets try the dreaded ERASE on the router and satellite. Factory reset both. First set up the router from scratch. Don't load from a saved configuration from file. Can use same SSID and PW. Don't set up the satellite just yet. Run some tests with just the router alone with the phone. Anything better after this with the phone? if good, then re-add the satellite.
I presume if it still happens, You could downgrade to v.10 and try that again. Not sure if the system will auto update to v.16 at somepoint.
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Re: Samsung S7 wifi connects but no internet available
How do I do a factory reset ?
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Re: Samsung S7 wifi connects but no internet available
Press in the reset button in back of each unit unit the top led turns on amber, then let go. Once the top led slowly pulses white, you can begin the set up process. Walk thru the set up wizard on the router. Write down all information for safe keeping and use later on.
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Re: Samsung S7 wifi connects but no internet available
Netgear needs to fix this problem first. Both 5 and 2.5ghz is not stable at all.
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Re: Samsung S7 wifi connects but no internet available
This is a last resort that should be done. If you have powered OFF the system for 1 minute then back on and the problem still exists. Then you need to try the full factory reset. You might have your nieghbor help you if you think you need help doing this.
Others have mentioned seeing problems after the update and after doing much troubleshooting, doing a factory reset resolved there problems.
If not, you'll need to contact NG support and ask for help and information there.
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Re: Samsung S7 wifi connects but no internet available
You are not alone - I have the same problem on my S8.
Fortunately, I don't usually need wi-fi at home on my mobile device, and the rest of my orbi network is OK. But it's still frustrating. I try to use it as a remote with my harmony hubs and wifi disconnects constantly.
If I figure out anything as a fix, I will post here, but I've tried every possible combo of settings (and everything with Furry's standard recommendations) and nothing has solved it.
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Re: Samsung S7 wifi connects but no internet available
I was handed a S7 yesterday to make sure it was up to date. Givein to a family member in the house. I looked around and got it connected to the Orbi wifi. It connected and I found that it was behind 3 updates. Mangaged to get it up dated and it had access thru the Orbi system the entire time.
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Re: Samsung S7 wifi connects but no internet available
It's not just my phone.... all of my wireless devices are affected by this. Try watching FireTV and it cuts out saying no internet connection.
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Re: Samsung S7 wifi connects but no internet available
I would make contact with NG support and ask for help and information on this. You may have a bad unit that needs to be replaced. Ask for an RMA.
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Re: Samsung S7 wifi connects but no internet available
I'll call them but I don't think it's bad routers... that would mean mine and both neighbours having the same issue are also bad and that's not good odds.
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Re: Samsung S7 wifi connects but no internet available
What is the Mfr and model # if your ISP modem the Orbi is connected too?
You can try downgrading to v.10 and see if the problem continues. Down load the FW file, unpack the .IMG file, use IE11 or FF browser. After the file is process and the router is back, do a ERASE and set up from scratch on the router...see if this might help.
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Re: Samsung S7 wifi connects but no internet available
Zyxel C3000Z double bond
I do a erase after I downgrade ?
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Re: Samsung S7 wifi connects but no internet available
ALL radios disabled on this modem to be sure?
Yes, load the FW file and let it process. Then ERASE and set up from scratch. IF your using the Orbi in AP mode, I would disconnect it from the modem right before you select the ERASE. Just keep one wire connected PC with the router is all. Turn off or disconnect ALL other devices. Once you get the router ERASED then set up from scratch an reconfigured for AP mode, then reconnect back to ISP modem and all other devices.
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Re: Samsung S7 wifi connects but no internet available
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Re: Samsung S7 wifi connects but no internet available
Try an ERASE on the entire system and setup from scratch to see if it's still flaky...
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