VLAN membership - Unable to tag/untag port member - GS748TS SWITCH

[Makary]

Hi all,

selection frame ports - disappeared. I cannot tag/untag port members.

Same story on browsers for Win10: IE, Microsoft Edge, Chrome, Firefox 52.0

and for iOS: Safari.

Unit No.	Model Name	Hardware Version	Boot Version	Software Version
1	GS724TS	00.00.01	1.0.2.0	V5.2.0.9

[jak0lantash · Accepted solution]

From my experience, one of these should work:

1. IE in compatibility view.
https://support.microsoft.com/en-us/help/2536204/how-to-use-compatibility-view-in-internet-explorer-...
2. Firefox 3.6.
3. Safari 5.1.7.

KB article about this: https://kb.netgear.com/23841/The-VLAN-and-LAG-configuration-screens-do-not-display-correctly-on-my-s...

[DaneA]

Hi Makary,

Welcome to the community! 🙂 

I suggest you to update the firmware of the GS748TS from v5.2.0.9 to v5.0.2.11.  Be sure to perform a factory reset on the GS748TS after upgrading the firmware then reconfigure it from scratch.  You can download firmware v5.0.2.11 here.  

Let us know the results. 

Regards,

DaneA
NETGEAR Community Team

[JohnRo]

Hi Makary, 

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Thanks,

[Makary]

Hi,

I will try Your solution on Monday and let You know.

[DaneA]

@Makary,

I just want to follow-up on this.  Were you able to update the firmware of the GS748TS to v5.0.2.11 then perform a factory reset and reconfigure it from scratch?  If yes, what is the result?

Regards,

DaneA
NETGEAR Community Team

[Makary]

Dear forum users,

sorry for the delay.

Tomorrow I will do the above. I will inform you promptly.

[Makary]

During the disable stack process I got stuck (instruction here).

Before I started:

switch GS748TS - Master Unit; 192.168.1.254,

switch GS724TS - Slave Unit.

I marked:

Change Unit Mode To Standalone After Reset -> Apply

Effect:

switch GS748TS - disappeared in the LAN

switch GS724TS - appeared as 192.168.1.254 (with credential of GS748TS switch).

I cannot access to GS748TS via WEB interface.

[Makary]

I restored GS748TS to factory default and finished firmware update too.

Unit No. Model Name Hardware Version Boot Version Software Version

1

GS748TS

00.00.01

1.0.2.0

V5.2.0.11

Frame is still missing.

Any other ideas?

[jak0lantash · Accepted solution]

From my experience, one of these should work:

1. IE in compatibility view.
https://support.microsoft.com/en-us/help/2536204/how-to-use-compatibility-view-in-internet-explorer-...
2. Firefox 3.6.
3. Safari 5.1.7.

KB article about this: https://kb.netgear.com/23841/The-VLAN-and-LAG-configuration-screens-do-not-display-correctly-on-my-s...

[Makary]

---

@jak0lantash wrote:

From my experience, one of these should work:

1. IE in compatibility view.
https://support.microsoft.com/en-us/help/2536204/how-to-use-compatibility-view-in-internet-explorer-...
2. Firefox 3.6.
3. Safari 5.1.7.

KB article about this: https://kb.netgear.com/23841/The-VLAN-and-LAG-configuration-screens-do-not-display-correctly-on-my-s...

---

Perfect solution!

Thank You.

Browser IE (Method 3 here).