Re: Apps Failing to Install

finchy_s · ‎2022-07-04

Have completed factory reset of NAS Pro4 (x86) running 6.10.7. Connected to internet (confirmed in connman.log) and IP set by DHCP. Am now reinstalling Apps but....

Installed Plex using package from plex.tv ok.
Installed uTorrent (Developer Mhynlo) from Available Apps ok
Sickrage using package from sickerage.ca. Shows up in Installed Apps (Off) but won't start when toggled to 'On'
Logitech Media Server (using nightly build) but get failed to installed application error.
Transmission NT (NASTools) from Available Apps fails with installation application error
Thought it might be a certificate issue so tried installing RNXtras LetsEncryptfix but also fails to install

Using Google Chrome browser but also tried with Edge getting same results. Have not enabled SSH access yet.

apt-history, app-install below and dpkg log attached.

-- Logs begin at Sat 2022-07-02 08:29:23 WEST, end at Mon 2022-07-04 15:08:21 WEST. --
Jul 04 14:53:51 NAS-Pro fv-app-install[30014]: [/tmp/letsencryptfix_21.11.02rnx.1_all.deb](0%) prepare
Jul 04 14:47:44 NAS-Pro fv-app-install[28680]: [nastools-transmission](0%) prepare
Jul 02 19:42:26 NAS-Pro fv-app-install[27739]: [/tmp/logitechmediaserver_8.3.0_1655802730_amd64.deb](0%) prepare
Jul 02 15:03:03 NAS-Pro fv-app-install[20497]: [utserver](0%) prepare
Jul 02 14:28:41 NAS-Pro fv-app-install[18449]: [/tmp/plexmediaserver_1.27.1.5916-6b0e31a64_amd64.deb](0%) prepare

Start-Date: 2022-07-02  00:31:10
Commandline: apt-get -qq install --fix-broken
End-Date: 2022-07-02  00:31:11

Start-Date: 2022-07-02  13:28:55
Commandline: apt-get -yq install --reinstall --allow-downgrades -o APT::Status-Fd=5 /tmp/plexmediaserver_1.27.1.5916-6b0e31a64_amd64.deb
Install: plexmediaserver:amd64 (1.27.1.5916-6b0e31a64)
End-Date: 2022-07-02  13:29:24

Start-Date: 2022-07-02  14:03:14
Commandline: apt-get -yq install --reinstall --allow-downgrades -o APT::Status-Fd=5 utserver
Install: libxml2-utils:amd64 (2.9.1+dfsg1-5+deb8u8, automatic), utserver:amd64 (3.3.30470)
End-Date: 2022-07-02  14:03:19

Start-Date: 2022-07-02  15:06:07
Commandline: apt-get -yq install --reinstall --allow-downgrades -o APT::Status-Fd=5 /tmp/sickrage_2022.06.27_all.deb
Install: libmpc3:amd64 (1.0.2-1, automatic), libgcc-4.9-dev:amd64 (4.9.2-10+deb8u2, automatic), sickrage:amd64 (2022.06.27), linux-libc-dev:amd64 (4.4.218.1, automatic), libapt-inst2.0:amd64 (1.2.29+netgear1, automatic), libmpfr4:amd64 (3.1.2-2, automatic), libxslt1-dev:amd64 (1.1.28-2+deb8u6, automatic), libc6-dev:amd64 (2.19-18+deb8u10.netgear1, automatic), git-man:amd64 (1:2.1.4-2.1+deb8u10, automatic), binutils:amd64 (2.25-5+deb8u1, automatic), cpp:amd64 (4:4.9.2-2, automatic), gcc-4.9:amd64 (4.9.2-10+deb8u2, automatic), libffi-dev:amd64 (3.1-2+deb8u1, automatic), libitm1:amd64 (4.9.2-10+deb8u2, automatic), gcc:amd64 (4:4.9.2-2, automatic), git:amd64 (1:2.1.4-2.1+deb8u10, automatic), libcilkrts5:amd64 (4.9.2-10+deb8u2, automatic), zlib1g-dev:amd64 (1:1.2.8.dfsg-2+deb8u1, automatic), libasan1:amd64 (4.9.2-10+deb8u2, automatic), libquadmath0:amd64 (4.9.2-10+deb8u2, automatic), libisl10:amd64 (0.12.2-2, automatic), libtsan0:amd64 (4.9.2-10+deb8u2, automatic), libubsan0:amd64 (4.9.2-10+deb8u2, automatic), libxml2-dev:amd64 (2.9.1+dfsg1-5+deb8u8, automatic), liblsan0:amd64 (4.9.2-10+deb8u2, automatic), libgomp1:amd64 (4.9.2-10+deb8u2, automatic), libssl-dev:amd64 (1.0.1t-1+deb8u12, automatic), apt-utils:amd64 (1.2.29+netgear1, automatic), cpp-4.9:amd64 (4.9.2-10+deb8u2, automatic), libcloog-isl4:amd64 (0.18.2-1+b2, automatic), libc-dev-bin:amd64 (2.19-18+deb8u10.netgear1, automatic), perl:amd64 (5.20.2-3+deb8u12, automatic), libatomic1:amd64 (4.9.2-10+deb8u2, automatic), libxslt1.1:amd64 (1.1.28-2+deb8u6, automatic), liberror-perl:amd64 (0.17-1.1, automatic)
Upgrade: zlib1g:amd64 (1:1.2.8.dfsg-2+b1, 1:1.2.8.dfsg-2+deb8u1), libxml2:amd64 (2.9.1+dfsg1-5+deb8u7, 2.9.1+dfsg1-5+deb8u8)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-02  15:10:00

Start-Date: 2022-07-02  15:10:03
Commandline: apt-get -yq purge sickrage
Purge: sickrage:amd64 (2022.06.27)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-02  15:10:04

Start-Date: 2022-07-02  18:42:32
Commandline: apt-get -qq install --fix-broken
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-02  18:42:34

Start-Date: 2022-07-02  18:42:36
Commandline: apt-get -y remove
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-02  18:42:37

Start-Date: 2022-07-02  18:42:42
Commandline: apt-get -yq install --reinstall --allow-downgrades -o APT::Status-Fd=5 /tmp/logitechmediaserver_8.3.0_1655802730_amd64.deb
Install: libnet-ssleay-perl:amd64 (1.65-1+deb8u1, automatic), libio-socket-ssl-perl:amd64 (2.002-2+deb8u3, automatic), logitechmediaserver:amd64 (8.3.0~1655802730), libcrypt-openssl-rsa-perl:amd64 (0.28-2+b1, automatic), libcrypt-openssl-bignum-perl:amd64 (0.04-4+b2, automatic)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-02  18:43:37

Start-Date: 2022-07-02  18:43:40
Commandline: apt-get -yq purge logitechmediaserver
Purge: logitechmediaserver:amd64 (8.3.0~1655802730)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-02  18:43:52

Start-Date: 2022-07-03  07:31:21
Commandline: apt-get -qq install --fix-broken
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-03  07:31:21

Start-Date: 2022-07-03  07:31:24
Commandline: apt-get -qq install -fy rn-dictionary freeapp-collection ca-certificates readynasos
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-03  07:31:24

Start-Date: 2022-07-04  08:32:23
Commandline: apt-get -qq install --fix-broken
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-04  08:32:25

Start-Date: 2022-07-04  08:32:28
Commandline: apt-get -qq install -fy rn-dictionary freeapp-collection ca-certificates readynasos
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-04  08:32:29

Start-Date: 2022-07-04  14:47:50
Commandline: apt-get -qq install --fix-broken
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-04  14:47:51

Start-Date: 2022-07-04  14:47:54
Commandline: apt-get -y remove
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-04  14:47:54

Start-Date: 2022-07-04  14:48:00
Commandline: apt-get -yq install --reinstall --allow-downgrades -o APT::Status-Fd=5 nastools-transmission
Install: libnatpmp1:amd64 (20110808-3, automatic), libminiupnpc10:amd64 (1.9.20140610-2+deb8u2, automatic), nastools-transmission:amd64 (2.92-nt2), libsystemd-daemon0:amd64 (215-17+deb8u13, automatic)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-04  14:48:25

Start-Date: 2022-07-04  14:48:28
Commandline: apt-get -yq purge nastools-transmission
Purge: nastools-transmission:amd64 (2.92-nt2)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-04  14:48:36

Start-Date: 2022-07-04  14:54:04
Commandline: apt-get -qq install --fix-broken
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-04  14:54:05

Start-Date: 2022-07-04  14:54:08
Commandline: apt-get -y remove
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-04  14:54:08

Start-Date: 2022-07-04  14:54:13
Commandline: apt-get -yq install --reinstall --allow-downgrades -o APT::Status-Fd=5 /tmp/letsencryptfix_21.11.02rnx.1_all.deb
Install: letsencryptfix:amd64 (21.11.02+rnx.1), libssl1.1:amd64 (1.1.1i-1+0~20201212.21+rnx1, automatic)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-04  14:54:22

Start-Date: 2022-07-04  14:54:24
Commandline: apt-get -yq purge letsencryptfix
Purge: letsencryptfix:amd64 (21.11.02+rnx.1)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-04  14:54:27

Marc_V · ‎2022-07-07

There might be an issue with the dpkg package installer. If you are comfortable using SSH this article might help. Other users might be able to suggest one.

HTH

View solution in original post

Marc_V · ‎2022-07-05

@finchy_s

Have you tried manual upload of apps? OS-Reinstall from the Boot menu first? this will reset NAS Settings such as network and admin page password but will not affect the data. After doing so, please try to install the apps again via the Apps page or by uploading it manually.

https://kb.netgear.com/21104/How-do-I-access-the-boot-menu-on-my-ReadyNAS-Ultra-4-Ultra-4-Plus-Pro-4...

HTH

finchy_s · ‎2022-07-07

Have reinstalled OS but still getting error for apps unable to install. Tried Tranmission NT from Available Apps but still error.

Updated logs below.

app-install:

-- Logs begin at Sat 2022-07-02 08:29:23 WEST, end at Thu 2022-07-07 09:42:28 WEST. --
Jul 07 09:30:35 NAS-Pro fv-app-install[5432]: [nastools-transmission](0%) prepare

app-history:

Start-Date: 2022-07-07  08:34:22
Commandline: apt-get -qq install --fix-broken
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-07  08:34:23

Start-Date: 2022-07-07  08:34:25
Commandline: apt-get -qq install -fy rn-dictionary freeapp-collection ca-certificates readynasos
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-07  08:34:25

Start-Date: 2022-07-07  09:08:31
Commandline: apt-get -qq install --fix-broken
Upgrade: zlib1g:amd64 (1:1.2.8.dfsg-2+b1, 1:1.2.8.dfsg-2+deb8u1), libxml2:amd64 (2.9.1+dfsg1-5+deb8u7, 2.9.1+dfsg1-5+deb8u8)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-07  09:08:35

Start-Date: 2022-07-07  09:08:38
Commandline: apt-get -qq install -fy rn-dictionary freeapp-collection ca-certificates readynasos
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-07  09:08:38

Start-Date: 2022-07-07  09:30:40
Commandline: apt-get -qq install --fix-broken
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-07  09:30:41

Start-Date: 2022-07-07  09:30:43
Commandline: apt-get -y remove
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-07  09:30:44

Start-Date: 2022-07-07  09:30:48
Commandline: apt-get -yq install --reinstall --allow-downgrades -o APT::Status-Fd=5 nastools-transmission
Install: nastools-transmission:amd64 (2.92-nt2)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-07  09:30:56

Start-Date: 2022-07-07  09:30:59
Commandline: apt-get -yq purge nastools-transmission
Purge: nastools-transmission:amd64 (2.92-nt2)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2022-07-07  09:31:04

dpkg:

2022-07-07 08:34:22 startup packages configure
2022-07-07 08:34:22 configure sickrage:all 2022.06.27 <none>
2022-07-07 08:34:22 status half-configured sickrage:all 2022.06.27
2022-07-07 08:34:25 startup packages configure
2022-07-07 08:34:25 configure sickrage:all 2022.06.27 <none>
2022-07-07 08:34:25 status half-configured sickrage:all 2022.06.27
2022-07-07 09:05:58 startup archives install
2022-07-07 09:05:58 upgrade freeapp-collection:amd64 1581304664 1581304664
2022-07-07 09:05:58 status half-configured freeapp-collection:amd64 1581304664
2022-07-07 09:05:59 status unpacked freeapp-collection:amd64 1581304664
2022-07-07 09:05:59 status half-installed freeapp-collection:amd64 1581304664
2022-07-07 09:06:05 status half-installed freeapp-collection:amd64 1581304664
2022-07-07 09:06:05 status unpacked freeapp-collection:amd64 1581304664
2022-07-07 09:06:05 status unpacked freeapp-collection:amd64 1581304664
2022-07-07 09:06:06 configure freeapp-collection:amd64 1581304664 1581304664
2022-07-07 09:06:06 status unpacked freeapp-collection:amd64 1581304664
2022-07-07 09:06:06 status half-configured freeapp-collection:amd64 1581304664
2022-07-07 09:06:06 status installed freeapp-collection:amd64 1581304664
2022-07-07 09:08:31 startup archives unpack
2022-07-07 09:08:31 upgrade zlib1g:amd64 1:1.2.8.dfsg-2+b1 1:1.2.8.dfsg-2+deb8u1
2022-07-07 09:08:31 status half-configured zlib1g:amd64 1:1.2.8.dfsg-2+b1
2022-07-07 09:08:31 status unpacked zlib1g:amd64 1:1.2.8.dfsg-2+b1
2022-07-07 09:08:32 status half-installed zlib1g:amd64 1:1.2.8.dfsg-2+b1
2022-07-07 09:08:32 status half-installed zlib1g:amd64 1:1.2.8.dfsg-2+b1
2022-07-07 09:08:32 status unpacked zlib1g:amd64 1:1.2.8.dfsg-2+deb8u1
2022-07-07 09:08:32 status unpacked zlib1g:amd64 1:1.2.8.dfsg-2+deb8u1
2022-07-07 09:08:32 startup packages configure
2022-07-07 09:08:32 configure zlib1g:amd64 1:1.2.8.dfsg-2+deb8u1 <none>
2022-07-07 09:08:32 status unpacked zlib1g:amd64 1:1.2.8.dfsg-2+deb8u1
2022-07-07 09:08:32 status half-configured zlib1g:amd64 1:1.2.8.dfsg-2+deb8u1
2022-07-07 09:08:33 status installed zlib1g:amd64 1:1.2.8.dfsg-2+deb8u1
2022-07-07 09:08:33 status triggers-pending libc-bin:amd64 2.19-18+deb8u10.netgear1
2022-07-07 09:08:33 trigproc libc-bin:amd64 2.19-18+deb8u10.netgear1 <none>
2022-07-07 09:08:33 status half-configured libc-bin:amd64 2.19-18+deb8u10.netgear1
2022-07-07 09:08:33 status installed libc-bin:amd64 2.19-18+deb8u10.netgear1
2022-07-07 09:08:33 startup archives unpack
2022-07-07 09:08:33 upgrade libxml2:amd64 2.9.1+dfsg1-5+deb8u7 2.9.1+dfsg1-5+deb8u8
2022-07-07 09:08:33 status half-configured libxml2:amd64 2.9.1+dfsg1-5+deb8u7
2022-07-07 09:08:33 status unpacked libxml2:amd64 2.9.1+dfsg1-5+deb8u7
2022-07-07 09:08:33 status half-installed libxml2:amd64 2.9.1+dfsg1-5+deb8u7
2022-07-07 09:08:34 status half-installed libxml2:amd64 2.9.1+dfsg1-5+deb8u7
2022-07-07 09:08:34 status unpacked libxml2:amd64 2.9.1+dfsg1-5+deb8u8
2022-07-07 09:08:34 status unpacked libxml2:amd64 2.9.1+dfsg1-5+deb8u8
2022-07-07 09:08:34 startup packages configure
2022-07-07 09:08:34 configure samba4-clients:amd64 2:4.8.0-12.netgear5 <none>
2022-07-07 09:08:34 status unpacked samba4-clients:amd64 2:4.8.0-12.netgear5
2022-07-07 09:08:35 status half-configured samba4-clients:amd64 2:4.8.0-12.netgear5
2022-07-07 09:08:35 status installed samba4-clients:amd64 2:4.8.0-12.netgear5
2022-07-07 09:08:35 configure sickrage:all 2022.06.27 <none>
2022-07-07 09:08:35 status half-configured sickrage:all 2022.06.27
2022-07-07 09:08:35 configure libxml2:amd64 2.9.1+dfsg1-5+deb8u8 <none>
2022-07-07 09:08:35 status unpacked libxml2:amd64 2.9.1+dfsg1-5+deb8u8
2022-07-07 09:08:35 status half-configured libxml2:amd64 2.9.1+dfsg1-5+deb8u8
2022-07-07 09:08:35 status installed libxml2:amd64 2.9.1+dfsg1-5+deb8u8
2022-07-07 09:08:35 status triggers-pending libc-bin:amd64 2.19-18+deb8u10.netgear1
2022-07-07 09:08:35 trigproc libc-bin:amd64 2.19-18+deb8u10.netgear1 <none>
2022-07-07 09:08:35 status half-configured libc-bin:amd64 2.19-18+deb8u10.netgear1
2022-07-07 09:08:35 status installed libc-bin:amd64 2.19-18+deb8u10.netgear1
2022-07-07 09:08:38 startup packages configure
2022-07-07 09:08:38 configure sickrage:all 2022.06.27 <none>
2022-07-07 09:08:38 status half-configured sickrage:all 2022.06.27
2022-07-07 09:30:41 startup packages configure
2022-07-07 09:30:41 configure sickrage:all 2022.06.27 <none>
2022-07-07 09:30:41 status half-configured sickrage:all 2022.06.27
2022-07-07 09:30:43 startup packages configure
2022-07-07 09:30:43 configure sickrage:all 2022.06.27 <none>
2022-07-07 09:30:43 status half-configured sickrage:all 2022.06.27
2022-07-07 09:30:48 startup archives unpack
2022-07-07 09:30:49 install nastools-transmission:amd64 <none> 2.92-nt2
2022-07-07 09:30:49 status half-installed nastools-transmission:amd64 2.92-nt2
2022-07-07 09:30:51 status unpacked nastools-transmission:amd64 2.92-nt2
2022-07-07 09:30:51 status unpacked nastools-transmission:amd64 2.92-nt2
2022-07-07 09:30:52 startup packages configure
2022-07-07 09:30:52 configure sickrage:all 2022.06.27 <none>
2022-07-07 09:30:52 status half-configured sickrage:all 2022.06.27
2022-07-07 09:30:52 configure nastools-transmission:amd64 2.92-nt2 <none>
2022-07-07 09:30:52 status unpacked nastools-transmission:amd64 2.92-nt2
2022-07-07 09:30:52 status unpacked nastools-transmission:amd64 2.92-nt2
2022-07-07 09:30:52 status unpacked nastools-transmission:amd64 2.92-nt2
2022-07-07 09:30:52 status half-configured nastools-transmission:amd64 2.92-nt2
2022-07-07 09:30:56 status installed nastools-transmission:amd64 2.92-nt2
2022-07-07 09:30:59 startup packages purge
2022-07-07 09:30:59 status installed nastools-transmission:amd64 2.92-nt2
2022-07-07 09:30:59 remove nastools-transmission:amd64 2.92-nt2 <none>
2022-07-07 09:30:59 status half-configured nastools-transmission:amd64 2.92-nt2
2022-07-07 09:30:59 status half-installed nastools-transmission:amd64 2.92-nt2
2022-07-07 09:31:02 status config-files nastools-transmission:amd64 2.92-nt2
2022-07-07 09:31:03 purge nastools-transmission:amd64 2.92-nt2 <none>
2022-07-07 09:31:03 status config-files nastools-transmission:amd64 2.92-nt2
2022-07-07 09:31:03 status config-files nastools-transmission:amd64 2.92-nt2
2022-07-07 09:31:03 status config-files nastools-transmission:amd64 2.92-nt2
2022-07-07 09:31:03 status config-files nastools-transmission:amd64 2.92-nt2
2022-07-07 09:31:03 status config-files nastools-transmission:amd64 2.92-nt2
2022-07-07 09:31:03 status not-installed nastools-transmission:amd64 <none>
2022-07-07 09:31:03 startup packages configure
2022-07-07 09:31:03 configure sickrage:all 2022.06.27 <none>
2022-07-07 09:31:03 status half-configured sickrage:all 2022.06.27

Marc_V · ‎2022-07-07

There might be an issue with the dpkg package installer. If you are comfortable using SSH this article might help. Other users might be able to suggest one.

HTH

finchy_s · ‎2022-07-09

This appears to have worked. Effectively had to do all 6 steps and remove apps.

Thanks very much.