Forgot to leave Ready Cloud before migrate to MyNetgear Account

[Retired_Member]

Anyone now how to fix the migration from Ready Cloud to MyNetgear Account.

I'm running the latest beta version 6.5.0

I'm so stupid that i did'nt ready the instructions. Allthough it was not on the beta first screen. 

I really need help with this. Right now the under Cloud my user is logged out. And I can't "leave" as the instructions said

[StephenB · Accepted solution]

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@h3nk3 wrote:

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I still can't connect from android app. Using MyNETGEAR account name/adress. It gives me the message. Connection refused......check your username and password

Per the release notes...

Downloads for Beta ReadyCLOUD Services:

• Android and iOS ReadyCLOUD clients coming soon.

[AlexPe]

H3nk3,

Can you describe the issue you are experiencing? What exactly happened during the migration? 

AlexPe

[Leia]

Did you invite other ReadyCloud accounts to access your box? Or only you?

Did you try just register your box to ReadyCloud again in admin UI Cloud page?

[Retired_Member]

I forgot to leave my existing readycloud account before upgrading to 6.5.0 beta 1.

So now my account is visible under cloud users. But I can't get rid of it. If the migration went well.....truly I don't know. I use my new MyNETGEAR account now. But I can't connect through android app as I did before. Is it because of the beta status or the migration process?

[Retired_Member]

After a double reboot of my unit the Cloud section changed look. This is my content right now. Is it correct? I still can't connect from android app. Using MyNETGEAR account name/adress. It gives me the message. Connection refused......check your username and password

[Retired_Member]

This is now my only cloud user. But I can't connect through app. Do i manually need to open specific port in my router? If i log in through the beta portal http://readycloud-test3.netgear.com it works with my newly created MyNETGEAR account. 

[StephenB · Accepted solution]

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@h3nk3 wrote:

---

I still can't connect from android app. Using MyNETGEAR account name/adress. It gives me the message. Connection refused......check your username and password

Per the release notes...

Downloads for Beta ReadyCLOUD Services:

• Android and iOS ReadyCLOUD clients coming soon.