No volumes or USB disks via ReadyCLOUD - ReadyNAS 104
Hardware: ReadyNAS104 - RN10400 - Running 3x identical WD RED NAS drives (3TB each)
Firmware: 6.7.5
External internet link: via a reliable 12MB Fibre to the premises connection
Since purchasing this unit 3-4 years ago, the unit itself and associated ReadyCLOUD services worked without a hitch. Until the last coupe months and approx 2-3 firmware updates.
Main Symptom/issue: when I login to ReadyCLOUD externally via a webpage, my NAS is sometimes shown as offline or (more commonly) the NAS is available but displays "no volumes or USB disks".
Additional symptom: Access via ReadyCLOUD Android app works most of the time, however is also now very slow to browse. This occurrs regardless of Android device wireless or cellular connection.
Additional symptom: the NAS was slow to browse when accessing locally on my home PC.
Most recently I committed to following this through to a resolution as the situation is becoming beyond inconvenient.
Here are the steps I took to try and rectify:
Rebooted NAS >> no result
Updated to latest firmware and rebooted >> no result (firmware was 6.7.4 before update) Confirmed ReadyCLOUD service was online >> connected and online/available (two green ticks)
Confirmed IPv6 was disabled >> already disabled
Confirmed ReadyCLOUD proxy settings contained no values >> already empty
Tested access via different browsers >> no result
Checked Router (Nighthawk R7000) for correct DHCP reservation and access control >> all correct
Updated router firmware and rebooted >> now on V1.0.9.6_1.2.19
Starting searching these forums for more ideas:
Found a thread regarding info on the security tab of the readycloud settings menu.
This suggested ticking "Specify Port Incoming Connections" --> values: Protocol: TCP, Port 6300 (default values)
Enabled this as suggested and rebooted the NAS.
Logged in via ReadyCLOUD website and now I can see my folders and files.
Interestingly, after rebooting and confirming files available, I immediately returned to the readyCLOUD settings menu and the "Specify Port Incoming Connections" checkbox had unticked itself. The folders and files still available though. Very odd indeed.
I am going to observe if I can access my files tomorrow from my workplace network/computer. I am half anticipating that the NAS will revert to its originally described behaviour overnight onces its disks have spun down (power saving setting) and the system idles.
I will report back with my findings. In the event this doesn't fix the problem ongoing, I will require an expert to engage and work through this problem with me. If all ok, hopefully this article can serve as assistance for other customers.
Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Re: No volumes or USB disks via ReadyCLOUD - ReadyNAS 104
Result from the above troubleshooting:
Outcome is actually worse. When I login to ReadyCLOUD, my NAS is shown, but greyed out - Offline. "Check internet and Internet Connectivity" is the message shown.
Very disappointing.
I left my home only 45mins ago and the internet connectivity was fine, as usual. ReadyCLOUD was the first thing I checked upon my arrival at work.
Can I obtain some assistance from a Netgear specialist please.
Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Interestingly, after rebooting and confirming files available, I immediately returned to the readyCLOUD settings menu and the "Specify Port Incoming Connections" checkbox had unticked itself. The folders and files still available though. Very odd indeed.
Were you referring to the ReadyCloud settings on the admin page when you said checkbox had unticked itself?
When this is unmarked or unchecked, this means the ReadyCloud is not turned on and if you were able to get to the NAS volume or shares via ReadyCloud while it is unmarked from the admin page, then it is either one of them is just a browser cache. ReadyCloud checkbox should ticked and should have your ReadyCloud account set in the "signed in as" portion.
I suggest clearing the browser cache first then log back in to the admin page. Once logged in, make sure your firmware version is 6.7.5 that should show up under Overview. Then go to Cloud > ReadyCloud and log in your ReadyCloud account. When you do this, make sure you log out from ReadyCloud portal and ReadyCloud desktop app on this computer first.
Re: No volumes or USB disks via ReadyCLOUD - ReadyNAS 104
Thank you for the reply.
Just to clarify:
Within ReadyCLOUD settings on the web interface, "Specify Port Incoming Connections" was originally unticked.
I ticked the box to enable values: Protocol: TCP, Port 6300 (default values).
I clicked "apply" and rebooted the NAS.
Files were available via readycloud website however when immediately revisitng the readycloud settings, the "Specify Port Incoming Connections" had unticked itself.
The next day I checked access at work. The NAS was online however the message "No volumes or USB disks" was shown.
I went home yesterday and checked that the NAS recognised it was online. Readycloud status:
Interenet avaliable >> OK, Services avaliable >> OK - both have green ticks beside them. I am signed into ReadyCLOUD with the correct account.
This morning I arrived at work and logged into the ReadyCLOUD website. The NAS is now showing as being completely offline.
I was using WiFi at home this morning so I am confident the issue isn't my internet connection or router.
As mentioned in the second line of my original post; the NAS is already on Firmware 6.7.5
I am not logged into the portal when making settings changes. I do not use the desktop app at all.
I do however use the Android app on rare occasion but I will make sure I log out of that too.
Are you saying the "Specify Port Incoming Connections" setting being unticked is the issue?
Are you saying the "Specify Port Incoming Connections" setting being unticked is the issue?
We don't normally change that part, I was talking about the ReadyCloud ON and OFF option on the admin page which I think, based on your response, is turned ON all along.
What do you see when you click Settings on the admin page > Cloud > ReadyCloud?
By the way, please make sure UPnP is enabled on the admin page's Settings > Services.
Re: No volumes or USB disks via ReadyCLOUD - ReadyNAS 104
Hi Jenn,
Thanks for the speedy reply.
You are correct, ReadyCLOUD option has been ON the entire time in question. Actually, I can't recall ever turning it off since I purchased the NAS and first set it up.
The other two items you have asked me to check will have to wait until I arrive back at home later today. I will check UPnP is enabled.
I will also go into CLOUD > ReadyCLOUD and see what the settings are. Is ther anything in particular that I am looking for?
I am happy to share screenshots however I haven't been able to work out how to do that here on the forum.
Re: No volumes or USB disks via ReadyCLOUD - ReadyNAS 104
Hi Sheen,
Can you check please if your ReadyCloud account is listed in the admin page's Accounts > Cloud Users? The ReadyCloud account is in an email address format and should be listed in the email address and name fields.
Re: No volumes or USB disks via ReadyCLOUD - ReadyNAS 104
Hi Jenn,
I have checked all of the items you suggested, here are the findings:
UPnP is turned on.
When I login to the NAS admin page and check under the 'cloud' menu. I see internet available, Services available and two green ticks. I also see my readycloud registered email address.
I checked the cloud users section as you suggested and confirm my readycloud registered email address is listed there.
All of the settings seem exactly the same as they always have been.
Out of interest, I just logged into the web portal to check access. I can login without issue however now it says the NAS is offline.
After reboot I logged into the portal again and I can see the NAS, see the volume and browse all folders like usual. I am guessing that the device overnight will revert back to showing its initial status "No volumes or USB disks via ReadyCLOUD". I will check it in the morning before going to work and observe if the files are still available via the readycloud portal.
Furthermore, I would just like to add to all of this that whilst these issues have been present, browsing and opening files on the NAS locally over my LAN has been slow. Usually the NAS is very snappy and responsive but since all these issues, local browsing has suffered.
Re: No volumes or USB disks via ReadyCLOUD - ReadyNAS 104
Hello Sheen,
May I ask where the ReadyNAS is connected? If it is connected to a switch and switch to the router or it is connected directly to the router? Please also try adding 8.8.8.8 as secondary DNS and disable IPv6 on the network settings of the ReadyNAS.
Re: No volumes or USB disks via ReadyCLOUD - ReadyNAS 104
Thanks Jenn I will check those settings when I return home.
So that I am prepared; should there be a primary DNS? If so is it unique from one user to another or is there a particular value it should be?
I will check all of your recommended settings first before connecting the NAS directly to the router as the latter involves some time consuming cabling changes.
Re: No volumes or USB disks via ReadyCLOUD - ReadyNAS 104
I didn't end up adding 8.8.8.8 as the secondary DNS. When I attempted this I received a warning message to the effect that I would be disconnecting the NAS LAN adapted and would no longer have connectivity to it.
I cancelled and left this menu.
I really haven't had muchc luck with any of the suggestions so far. I have not yet connected the NAS directly to the Router as this will involve some cabling changes. I will attempt this on the weekend.
I m considering performing a factory reset. What happens to the data on the Hard Drives within the NAS if I do this? Does the Raid become damaged or is the NAS smart enough to pick up where it left off? I have 3 physical drives in the NAS in the default RAID X arrangement.
Re: No volumes or USB disks via ReadyCLOUD - ReadyNAS 104
Thanks for the advice Jenn. In that case I will not factory reset.
To recap, I spent a fair bit of time on the issues last night, going back over all of the basics.
I turned all components off and brought everything back up in sequence from Router, unmanaged switch then NAS. Initially everything was exactly the same as described in original post. I gave up for the evening and retired.
This morning I awoke to find an improved situtation. NAS performance when browsing locally is noticably faster (not yet back to the previous standard) and I can access files via the web portal albeit with some delay. The performance seems to be increasing slightly throughout the morning. I will try uploading some files via the web portal and see if the transfer completes successfully.
Its almost noon on Friday here now and I am hoping we can leave this thread open over the weekend so I can continue to monitor and troubleshoot.
I fully understand the frustration. There are some users who get the same problem too, I have to admit, there are some factors that may affect the access to your ReadyNAS especially when it is behind a strict secured network.
Just keep us updated and post any feedback and results on this thread, we have members and other Netgear moderators and employees who can also help. 🙂
Re: No volumes or USB disks via ReadyCLOUD - ReadyNAS 104
NAS performed fine during Friday. Seemed to maintain reasonable performance whilst using the device locally during Saturday.
Sunday it reverted back to its old tricks and continues today (Monday). Today when I login to the readycloud portal, the NAS is showing as offline.
I probably wouldn't classify my network as strictly secured. I'm using an unmanaged switch which is probably the only addition to the hardware that most home users utilise.
I didn't change anything on my network during Friday or Saturday which would have changed the behaviour of the NAS. I didn't perform any firmware updates (both my NAS and R7000 router are on the latest version). One PC was updated via windows update but thats about it.
I have double checked the very few DHCP reservations I have set (one for NAS and one for printer) just to make sure there are no conflicts. All other devices are receiving dynamic IP's from the R7000.
Are there any diagnostic tools I can use to check my NAS and Router for hardware faults?
Re: No volumes or USB disks via ReadyCLOUD - ReadyNAS 104
Hi StephenB,
I can see how my comments may have caused confusion. I checked the settings again last night. The IPv4 settings on the NAS are set to DHCP. It shows the IP assigned by the DHCP server (R7000) and the IP address of the host (R7000). Within the router menu, the IP is assigned, NAS hostname and MAC address listed are correct.
Yes UPnP is enabled as per comment #8.
Have rebooted the NAS and Router many times. Both are on the latest firmware.
It seems somewhat related to NAS system idle. I have noticed a pattern over the last couple days that if I access the NAS locally it seems to 'wake up' and then I can usually access it via the readycloud portal. Once left alone it eventually goes offline again.
I have checked the NAS power settings, I have 'disk spin down' enabled but everything else as per factory default.
