ReadyCLOUD iOS app

[bkou]

After a recent update 6.9 the app Wont display second level of information in my folders over my wifi but it can when just under LTE on my phone. it's quite annoying as I don't want to be browsing my folders from my phone using my data. So the question is why won't my wifi let me see folder contents on the app. On my laptop it's fine (on wifi) and I can see all the contents. Just not on the app over wifi.

Hope that makes sense
Thanks

[BingkeX]

Hi bkou,

What is your readycloud ios app version?

Best Regards.

[bkou]

Hi it’s v 2.0.0 latest one I can download running on iOS 11.1.1
Tnx

[Marc_V]

Hi @bkou

Are you still having the issue with your ReadyCloud App?

Have you tried reinstalling the App and rebooting the NAS?

Regards,

Marc

[bkou]

yeah still the same. It works on everthing else except my home wifi. I can access the drive with no issue on my network. its only the app under my home wifi...if i access under LTE it work and something like xfinity it also works...just slow or uses date...I removed the app and downloaded it again and also rebooted as suggested. 

thanks

[Marc_V]

Hi @bkou,

Have you tried rebooting the NAS and Router?

I would suggest logging in a support case with NETGEAR Support and escalate the issue to higher tiers if needed..

Regards,

Marc_V

NETGEAR Community Team

[Marc_V]

hi @bkou

Were you able to log a case with NETGEAR Support? We would appreciate your feedback if your issue has been resolved.

Regards

[Matteo73]

Hi with the new release of Readycloud app for IOS (2.0) it's now impossible to log in.

The app says me: user/psw invalid or service unvailable.

Credentials are valid because I can log in trhu web page readynas.

OS installed on my NAS 6.9.1

Now i'm using a third part app (FileBrowser) with a VPN connection to see folders remotely on my NAS,but the Readycloud app was more user frienldy

Any news about this app?

Thx

Matteo

---

@bkou wrote:
After a recent update 6.9 the app Wont display second level of information in my folders over my wifi but it can when just under LTE on my phone. it's quite annoying as I don't want to be browsing my folders from my phone using my data. So the question is why won't my wifi let me see folder contents on the app. On my laptop it's fine (on wifi) and I can see all the contents. Just not on the app over wifi.

Hope that makes sense
Thanks

---

[Marc_V]

Hi @Matteo73

Thank you for the info, this is now being inquired and hopefully a fix can be released but we don't have ETA. I would suggest logging in a case with NETGEAR Support so it can be escalated.

Regards

[bkou]

Hi just updated to the latest firmware and there is no change...no new ios release either which i have been waiting for.  I can't escalate this to support as its past my 3 month mark and its been going on for something like this so I can't see paying for support to only hear there is no fix curently...

I've tried rebooting everything but no dice

supprised more people arn't experienceing this...

thanks

Ben