NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

PeppoVI's avatar
PeppoVI
Aspirant
May 02, 2017

ReadyCLOUD not connecting

- Model ReadyNAS 102

- Firmware 6.7.1

- Internet Available

- Services Available

 

When ReadyCloud is ON this message appears:

something is preventing the ReadyNas from conneting to the ReadyCLOUD server. Please reboot ReadyNAS and try again.

My NetGEAR account is OK but ReadyCLOUD not connetting

12 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Were you connected before you upgrade to 6.7.1?

  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hello PeppoVI,

     

    The issue on March 30 that was mentioned at Having ReadyCLOUD problems since 3/30/17? discussion was about ReadyCloud turned OFF and it reset the invited ReadyCloud users, if you believe you have lost important data after getting this problem, please check again the discussion because for now, that is more important than enabling ReadyCloud.

     

    Can you post a screenshot, please? Also, did you try another web browser?

     

    Regards,

    • PeppoVI's avatar
      PeppoVI
      Aspirant

      I did not lose data, I just want to activate readycloud

      I tried with other browsers, same problem

       

      Schermata 2017-05-03 alle 09.55.48.png

      • PeppoVI's avatar
        PeppoVI
        Aspirant

        In ReadyCLOUD I see the NAS (black mode) but I can't remove it, can you reset my ReadyCLOUD (My Netgear) accounts?

         

        I have 2 accounts:

        giuseppezancan@gmail.com

        giuseppe@studiozancan.com

         

        Schermata 2017-05-03 alle 13.18.02.png

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More