ReadyCLOUD not connecting

[PeppoVI]

- Model ReadyNAS 102

- Firmware 6.7.1

- Internet Available

- Services Available

When ReadyCloud is ON this message appears:

something is preventing the ReadyNas from conneting to the ReadyCLOUD server. Please reboot ReadyNAS and try again.

My NetGEAR account is OK but ReadyCLOUD not connetting

[StephenB]

Were you connected before you upgrade to 6.7.1?

[PeppoVI]

I was connected before upgrade to 6.7.0, I tried to update to fix the problem but it did not work

[StephenB]

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@PeppoVI wrote:

I was connected before upgrade to 6.7.0, I tried to update to fix the problem but it did not work

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Was that around the time of this outage? https://community.netgear.com/t5/ReadyCLOUD/Having-ReadyCLOUD-problems-since-3-30-17/td-p/1259697

[PeppoVI]

I confirm, the date of the problem is this 3-30-17

[JennC]

Hello PeppoVI,

The issue on March 30 that was mentioned at Having ReadyCLOUD problems since 3/30/17? discussion was about ReadyCloud turned OFF and it reset the invited ReadyCloud users, if you believe you have lost important data after getting this problem, please check again the discussion because for now, that is more important than enabling ReadyCloud.

Can you post a screenshot, please? Also, did you try another web browser?

Regards,

[PeppoVI]

I did not lose data, I just want to activate readycloud

I tried with other browsers, same problem

[PeppoVI]

In ReadyCLOUD I see the NAS (black mode) but I can't remove it, can you reset my ReadyCLOUD (My Netgear) accounts?

I have 2 accounts:

giuseppezancan@gmail.com

giuseppe@studiozancan.com

[JennC]

Hello PeppoVI,

Do you have Leave button in the admin page > Cloud > ReadyCloud?

Regards,

[PeppoVI]

I do not see the leave button ...

[StephenB]

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@PeppoVI wrote:

I do not see the leave button ...

You are looking at the NAS webUI. JennC is suggesting that you leave from readycloud.netgear.com.

[BingkeX]

Hello PeppoVI,

Would you please try to reboot your nas and check if you can see "leave" button on admin Page->Cloud->ReadyCLOUD?

We also have "Remove" button for devices on readycloud.netgear.com.

You want to "reset my ReadyCLOUD (My Netgear) accounts. Does it mean you want to remove these readycloud account?

If yes, you can sign in with your readycloud account on readycloud.netgear.com , and select the device you want to delete this account on Hometab, and right click it and then click "Remove" button.

Notes: Remove a normal readycloud account, data in his home folder would lost. And Remove a device by readycloud admin accout, would leave this nas from cloud. If you want to access nas via cloud again, you need to active readyCloud again for this nas.

Best Regards.