Re: Readycloud App | Can't open neither PDFs nor WORD Files anymore

TT_DE · ‎2017-06-07

I've installed the REDAYCLOUD APP on my iphone 6 with OS 10.3.2

If I access a file stored on my nas via the app I cannot open PDFs or word files anymore. Picture formats like jppegs are accessable.

Accessing a PDF the screen stays grey.
Accessing a WORD file the screen stays grey and the message "OFFICE OPEN XML FORMAT" is shown

Neither a restart nor the reinstallation of the app could solve this issue.

Would like to amend that both PDFs and WORD files were accessable in eralier times.

Any recommendations or hints wrt this problem?

BingkeX · ‎2017-06-07

Hello TT_DE,

What is the file path when you view WORD and PDF file?

Would you please show the full path?

Best Regards.

TT_DE · ‎2017-06-08

@BingkeX wrote:
Hello TT_DE,

What is the file path when you view WORD and PDF file?
Would you please show the full path?

Best Regards.

The app does not show the full path of the file.

I start the readycloud app, click on the relevant share and navigate through the folder structure to the particular file and try to open it.

Unfortunately there is no additional path information shown which could be copied here.

BingkeX · ‎2017-06-08

Hi TT_DE,

I just want to know where you put the WORD and PDF file. Such as /data/Documents/test_folder.

So what is your file path to put WORD and PDF file?

Regards.

TT_DE · ‎2017-06-08

@BingkeX wrote:
Hi TT_DE,

I just want to know where you put the WORD and PDF file. Such as /data/Documents/test_folder.
So what is your file path to put WORD and PDF file?

Regards.

To be frank I do not know. How should I due to IOS does not offer a open folder structure.

TT_DE · ‎2017-06-08

@TT_DE wrote:
@BingkeX wrote:
Hi TT_DE,

I just want to know where you put the WORD and PDF file. Such as /data/Documents/test_folder.
So what is your file path to put WORD and PDF file?

Regards.
To be frank I do not know. How should I due to IOS does not offer a open folder structure.

Found the reason. The readycloud app cannot deal with the german Umlaut anymore. Ä, Ö, Ü cannot be read anymore. Changing the folder spelling from GERÄT into GERAET for example solved the problem. I think this issue is new because the folder names exist since more than one year without any problems.

@ Netgear: what happened ?

BingkeX · ‎2017-06-08

Hello TT_DE,

For folder include special character "é", i cannot reproduce this issue with ios 10.0.1 version, but reproduce this issue with ios 10.3.x.

So i think it is something about compatibility issue with new ios version 10.3.x.

Any way, we have filed a bug to track this issue. And our developers are looking at this issue.

Thanks for reporting this.

Best Regards.