Two questions actually, I'm trying to set up Readycloud.
Firstly when I toggle on Readycloud in the GUI, "Services unavailable", cannot attach device appears. I have a myNetgear account which is logged in and I can access the nas remotely using the Readycloud portal and the same MyNetgear credentials. Why is this error message appearing?
Secondly, it seems adding additional users is not straightforward. I have granted access to someone, entered their email address, they have received the invitation and successfully created a MyNetgear account. When this user tries to access the nas remotely they receive a message that they have no registered devices. I've tried the "Discovery on" function, this allows the user to see the nas (on the LAN), but there is no option to register the device to that MyNetgear account, there is an option to manage which links to the local admin pages.
Additionally when the invited user tries to register on the portal, during the registration priocess they are told that their MyNetgear account is not linked to a Readycloude account, if they then click on "Confirm without binding" an error message appears saying
Seems this may be porttal related. My current ReadyNAS2120 has remained connected and authenticated but I can't access it using the desktop client, and I have found the same with an older ReadyNAS Remote connection. Strange that it isn't showing up anywhere on the Netgear site as an issue though?
The main readycloud admin user can access the nas using the readycloud portal though, surely this means my nas is connecting to your servers. I do have a problem with invited users not being able to register and therefore unable to access the nas, but I think that may be a different problem.
FYI - I spoke with Netgear NAS support earlier. They confirmed that there is indeed a VPN problem of which they are aware. Evidently Leaf Network cards are failing to be issued with IP addresses so all connectivity from Windows desktops is failing. Also attempting to add new account or use forgotten passworx wizard fails with an invalid message for the same reason.
I was told it is high priority to resolve but no indication of expected resolution time.
I had to do a factory reset to fix that problem but I still cant add users to the Readycloud shares. Well I can invite them but they cant get pass the merge/link/bind MyNetgear/Readycloud account and still no answer from Netgear in the other thread.
The design is so bad that I receive an invitation to accesss a share each time I remove an account from any of the shares.
Sorry all, but I'm no expert here (not even worthy of the "tutor" badge! Checking back I've so far confirmed ReadyNas remote is working. Several live sites to update yet. With luck it's just a case of waiting for all services to refresh and come fully back on line.
Well I can confirm that the NAS-ses I had registrerd are available via ReadyCloud but adding new ones or loging in via the readycloud portal does not work.
Well I am still stuck with "Services unavailable" in the readynas dashboard. No connectivity from clients. I think is appalling service from Netgear, either provide a service (with the accompanying customer support that is required) or don't provide it at all. Perhaps relegate Readycloud to beta testers until it is reliable, then roll it out to users who will rely on it. If it is unreliable then it shouldn't exist. The scant information from a few Netgear employees has been distinctly unhelpful.
Could Netgear please clarify whether the problem with Readycloud servers is fixed or not?
I am still experiencing the same problem as in my OP. It is possible that I have a problem that is unrelated to the service outage, and I would like to know if I need to continue to look for an alternative diagnosis, or abandon Readycloud altogether.
FYI we contacted Support and they found our Readycloud ACCOUNT had an issue which they resolved for us before we returned to normal functionality. It was done FOC so perhaps it's worth your trying the same?
Well I seem to have diagnosed that it is a problem related to my machine. I have an ultra 6 plus on the same lan as the 316, the ultra 6 plus runs 6.6.1. and readycloud works on this machine , no "Services unavailable" message displayed.
I am fearful that I'm going to have to reset, I'll try OS reinstall first, but I recall a message from mdgm to a user saying that he out a similar issue was related to not having done a factory default for some time, which is the case with my NAS. (6.1.5 was my last reset)
Following a request to Netgear, they say that in future they will notify outages to registered email addresses in future. Hopefully this will avoid ambiguity and copious wasted time in future.
