I have Windows 10 operating two computers. There was a recent Windows 10 update (July 2017) from Windows. I made the Windows 10 update to these two computers last week and the previous version of ReadyCLOUD for Backup and Sync on these two computers. The previous version of ReadyCLOUD (prior to 1.16.1297.525) was working just fine on the Windows 10 update.
Today, my ReadyCloud App said there was a new update (1.16.1297.525) and I proceed with the ReadyCLOUD App update, however, during the install process I got the following message on both computers:
Just received and installed another Windows 10 update last night. After the Windows 10 update completed, I then reinstalled the new ReadyCLOUD update. The Windows 10 update appears to have solved the issue and allowed the ReadyCLOUD to install correctly. The new ReadyCLOUD works now.
Proceed through the installation clicking ignore for all the errors. - Note that the application will start and seems to be connected to my NAS as is showing the folders I would expect to see.
Uninstall ReadyCloud using Apps and Features
Reboot Windows
Download the latest version of ReadyCloudSetup.exe (1.16.1297.525)
Reinstall as Administrator
Everything working as expected.
As an aside, I am a little worried that I didnt need to re-enter my credentials to connecto to my ReadyNas account. I would appear that something relating to my readynas account persisted on my computer after an uninstall of the application and an operating system reboot.
I also did not need to reenter my user ID or password after completed the recent Windows 10 update and installed the ReadyCloud update. It did seam odd that there was something reaming on the computer that contained this information.
@David-YKS wrote: I also did not need to reenter my user ID or password after completed the recent Windows 10 update and installed the ReadyCloud update. It did seam odd that there was something reaming on the computer that contained this information.
Hello David,
I just mean that "you don't need to reenter your user ID or password after completed the readycloud update", maybe because you enabled "Stay signed in" option when logined in before you update the readycloud app.
If you don't need this option, you can disable it next login.
Just coming back to this thread as I had to reinstall windows and came across this same problem again. I was suprised to find that the old version v1.8.1220 is still available for download - see the following link
I got to this page starting at http://www.netgear.com/support/ -> Typing Readynas into the search box -> Selecting the option for ReadyNAS OS 6
After downloading and installing I faced the same prompt to download v1.16.1297.525 with the same installation errors, and the same workaround described in my post above.
I also came across the same password being saved issue.
To clarify this. I uninstalled ReadyCloud v1.8.1220 from my computer and rebooted. After the reboot I installed v1.16.1297.525
Expected Behaviour: After uninstalling a piece of software any associated usernames and passwords should not persist on the machine.
Actual Behaviour: After uninstalling 1.8.1220, rebooting and installing 1.16.1297 I did not need to enter a username and password to connect to my device.
The latest version of the ReadyCloud app can be download once you login to the web portal, that previous version is just a reference for other users. I do agree with the with the expected behavior after uninstalling an app but normally you are advice to restart the computer after uninstalling to delete the cache of the computer.
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
