I followed instructions. I went into Apps, there I was asked if I want to enable genie marketplace. I said I agree. Later I was asked to log-in/create account. I created new account. Here I got some problems, because activation e-mail wasn't sent for very long time - and button to "resend" activation was saying something along the lines "error occured, cannot send activation email". About 30 minutes later, I got few activation e-mails, so clicked on last. Now I can log-in on genie.netgear.com and I see list of apps. The problem is, that I do not see list of devices (it says "no device found" or something like that) - and in my RN102 in Apps I see empty list. If I press refresh button, the circullar progress thingy appears, but stays on infinitely.
I tried to disable genie, it went OK. I reentered apps, and was asked if I want to enable it. I was then asked for log-in information, so because I already had active account I entered information - to see if I enter correct data I tried to enter bad login/email, but then it said that user name or password isn't correct. I entered e-mail and password I registered with and it let me in, but again - list of available apps was empty and on web page, it says I do not have supported device (it also says, that my model - RN102 - is supported).
Anyone seen similar issue? How do I make my device pair with genie marketplace? According to manual it should be automatic, but it seems it isn't.
Re: Can't see add-ons on RN102, am I doing something wrong?
Nope, nothing. After update to 6.0.5 I disabled genie+, then changed browser to one I never accessed panel with to be sure, went into Apps and it said me that initialization can take 5-10 minutes. After about 30 seconds it asked me to log-in and when went silent. If I click on "installed" or "available" or "refresh" on top, circular progress indicator shows up, but it just stays there and nothing happens. Tried contacting local netgear support and was suggested to do factory reset but it is same story after, they tried logging in on my NAS using their genie+ account and also weren't able to see the apps. I also tried using another account registered to myself (new one) but also no luck.
Does genie need some port open on firewall or something extra that wasn't in manual?
Re: Can't see add-ons on RN102, am I doing something wrong?
Giniu wrote:
Nope, nothing. After update to 6.0.5 I disabled genie+, then changed browser to one I never accessed panel with to be sure, went into Apps and it said me that initialization can take 5-10 minutes. After about 30 seconds it asked me to log-in and when went silent. If I click on "installed" or "available" or "refresh" on top, circular progress indicator shows up, but it just stays there and nothing happens. Tried contacting local netgear support and was suggested to do factory reset but it is same story after, they tried logging in on my NAS using their genie+ account and also weren't able to see the apps. I also tried using another account registered to myself (new one) but also no luck.
Does genie need some port open on firewall or something extra that wasn't in manual?
IF you want provide me ssh access to your nas (by PM) and I will take a look. Let me also knwo which application you need
Re: Can't see add-ons on RN102, am I doing something wrong?
Well, right now I don't touch it, gave access to NG support staff. After 10 days the support guy passed the case higher. Today I found out I'm not the only one with this issue:
Re: Can't see add-ons on RN102, am I doing something wrong?
Giniu wrote:
Nope, nothing. After update to 6.0.5 I disabled genie+, then changed browser to one I never accessed panel with to be sure, went into Apps and it said me that initialization can take 5-10 minutes. After about 30 seconds it asked me to log-in and when went silent. If I click on "installed" or "available" or "refresh" on top, circular progress indicator shows up, but it just stays there and nothing happens. Tried contacting local netgear support and was suggested to do factory reset but it is same story after, they tried logging in on my NAS using their genie+ account and also weren't able to see the apps. I also tried using another account registered to myself (new one) but also no luck.
Does genie need some port open on firewall or something extra that wasn't in manual?
Can you SSH into the box and run this command: java -version ? What do you get?
Re: Can't see add-ons on RN102, am I doing something wrong?
snip3rboy wrote:
Can you SSH into the box and run this command: java -version ? What do you get?
It is beyond that point. Shouldn't ask someone for SSH commands unless they have volunteered that they are familiar/comfortable with using that. And support already has had access to the system for almost two weeks, ask them to check it on his behalf? And in cases support does not have remote access, ask the customer to download system logs to obtain the java version. Oh, theres a problem with your flight? Go up front and take control from the cockpit. I'll just assume you are qualified.
Giniu wrote:
Well, right now I don't touch it, gave access to NG support staff. After 10 days the support guy passed the case higher.
Re: Can't see add-ons on RN102, am I doing something wrong?
snip3rboy wrote:
Do you know, for sure, that the java version output is in the system logs? I will inquire, should be added if it isn't.
Nope, haven't paid attention to it since I left. If its not there, it should be, one of the first diagnostic steps needed with Genie+. #featurerequest Looking at 'strings /usr/sbin/readynasd' which shows the System_log function, doesn't look like anything is collected Genie wise at a glance.
snip3rboy wrote:
Sure, I will try to reach support and get back to the OP.
Case number is there, check with Steve or Kyle if needed.
Hi Giniu, I had the same or similar problems. I was hoping an upgrade to 6.0.5 would fix all Genie and Application / Add-on issues, but unfortuantely it did not. Following the upgrade to 6.0.5 the only change I made was to the HTTPS service, I disabled the 2nd port.
I think Netgear are making changes behind the scenes at back end, because over the past few days Applications are now working within the ReadyNAS Admin pages and also with a web browser pointed at genie.netgear.com
Earlier this week I noticed I had a new message on my account at genie.netgear.com that said my "activation was successful" (or similar words) This message back dated to the day I first setup the NAS 22/04/2013.
Very strange, but again an indication that the root cause of the problems are remote with Netgear, rather than User error! Perhaps there is a backlog of Genie account activations?
