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Solved
ClamAV is not updating. Error 503
I am getting regular emails about my readynas' AV being out of date. I logged on and ran freshclam getting back
ClamAV update process started at Wed May 12 11:31:09 2021
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.100.2 Recommended version: 0.103.2
DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
main.cld is up to date (version: 59, sigs: 4564902, f-level: 60, builder: sigmgr)
WARNING: getpatch: Can't download daily-25994.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-25994.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-25994.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-25994.cdiff from database.clamav.net
ERROR: getpatch: Can't download daily-25994.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
ERROR: Can't download daily.cvd from database.clamav.net
Giving up on database.clamav.net...
Seeing a few other examples I tried
host -t txt current.cvd.clamav.net current.cvd.clamav.net descriptive text "0.103.2:59:26168:1620826140:1:63:49192:333"
and it wasn't until I ran wget that I got somewhere
wget -U "Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/87.0.4280.77 Mobile/15E148 Safari/604.1" http://db.local.clamav.net/daily-25994.cdiff --2021-05-12 11:35:37-- http://db.local.clamav.net/daily-25994.cdiff Resolving db.local.clamav.net (db.local.clamav.net)... 2606:4700::6810:db54, 2606:4700::6810:da54, 104.16.218.84, ... Connecting to db.local.clamav.net (db.local.clamav.net)|2606:4700::6810:db54|:80... connected. HTTP request sent, awaiting response... 503 Service Temporarily Unavailable 2021-05-12 11:35:37 ERROR 503: Service Temporarily Unavailable.
I tried from other sources. I don't know if this is something going on in my network or other people are having this problem. It is resolving and I am not seeing a firewall error. Best I can tell it is something on ClamAV's side and I don't think it is an unsupported version.
Hi @Sandshark,
We are still investigating why the AV database is still not updating for some users even after updating to 6.10.5.
For this particular case, L3 checked /var/lib/clamav and saw that daily.cld was still outdated. L3 needs to renew it so they removed the two files (daily.cld and mirrors.dat) then ran freshclam.
If the user is knowledgeable in Linux, they can try this, but it will be best if they can send the logs to me or @Marc_V so we can forward this to the appropriate team and they can further investigate the issue
Regards,
14 Replies
Replies have been turned off for this discussion
Hi Idward,
May I know the model number of your ReadyNAS unit and the current firmware of it?
If the firmware is not yet on 6.10.5, you can try updating the firmware to it. The 6.10.5 firmware addressed an issue wherein the ClamAV fails to update the database. You can read the release notes here.
Regards,
ReadyNAS 2304
Firmware 6.10.4 Hotfix 1.
I hit the check for updates and it gave me an "you are all up to date" message.
Hi Idward,
You can try manually updating the firmware to 6.10.5. You may download the firmware here: https://kb.netgear.com/000063642/ReadyNAS-OS-6-Software-Version-6-10-5.
Regards,
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