Error message while trying to activate Arcus Milestone License

[sebgui_schr]

Hi,

I get this message while trying to activate my licence for Milestone Arcus on my ReadyNAS 4220X : "Unexpected Error::'ascii' codec can't encode characters in position 148-149: ordinal not in range(128)".

How I can activate my licence?

[JohnCM_S]

Hi sebgui_schr,

Welcome to the Community!

Are you getting the same error message when you use a different web browser?

Regards,

[sebgui_schr]

I tried with Chrome, Firefox and Edge, always the same message....

[JohnCM_S]

Hi sebgui_schr,

It will be best for you to contact NETGEAR support so they can take a look and investigate the error message that you are encountering.

Regards,

[sebgui_schr]

Thank you, but as my 90 days support period is over I have to pay to contact Netgear support....

I've already paid a licence for a software that I c'ant activate, I will not pay to signal a bug to Netgear support...

I there any other way to got help from Netgear for that case?

[StephenB]

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@sebgui_schr wrote:

Thank you, but as my 90 days support period is over I have to pay to contact Netgear support....

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I don't think they can charge you for this.

[sebgui_schr]

For sure, but I have to pay first....