Plex Media server not available

[masonk1]

Hi

Is there any reason why the Plex Media Server app is not available within available apps on my Nas?

I have also tried to install downloading direct from the plex site and just get error messages everytime it tried to install.

I have tried resetting Nas but no difference?

Any help appreciated

[StephenB]

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@masonk1 wrote:

Is there any reason why the Plex Media Server app is not available within available apps on my Nas?

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It is only distributed through plex now.

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@masonk1 wrote:

I have also tried to install downloading direct from the plex site and just get error messages everytime it tried to install.

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What ReadyNAS model do you have, and what firmware are you running?  Also, what browser are you using for the install?

[masonk1]

Hi

I have the ReadyNas214 and tried using Chrome and Firefox bit still the same issue.

Firmware is up to date 6.6.1

Thanks

[StephenB]

What error are you seeing?

Are you selecting the ARM 6.x RN2xx download from https://www.plex.tv/downloads/ ?

[masonk1]

Yes that is the option I am selecting, it uploads but then just fails to install. Error messsge just stated failure to install

[StephenB]

You are using the upload control on the apps page (not the install firmware control on system->settings)?

Have you confirmed that the ReadyNAS can connect to the internet (the install will download some packages I think).

[masonk1]

Definitely using apps upload options and definitely connected to the internet as can install other apps and connect remotely

[masonk1]

Anyone able to help?

[mdgm-ntgr]

Can you attempt to install the app again then download your logs and send them in (see the Sending Logs link in my sig)?

[masonk1]

Hi

I have mailed across the log files as requested

Help would be greatly appreciated

[mdgm-ntgr]

What other apps do you have installed?

Could you e.g. disable the anti-virus service, reboot and see if you can install the PlexMediaServer app then?

[masonk1]

I have Joomla and Pydio installed - I have tried removing these apps and restarting Nas but still experience the same issue.

What did the log files that I provided tell you?

Thanks

[masonk1]

Also disable anti virus and no difference

[FramerV]

Hi masonk1,

We do have a BETA firmware available. If you want, you can give it a try and see if it fixes the issue at hand.

ReadyNASOS 6.7.0-T158 (Beta 1)

Regards,