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After I installed 6.6.0, ReadyNas Surveillance stopped working. I had many problems with this version - no apps were working for me after the 6.6.0 upgrade (including SMB and Anti-virus plugins). I decided to do a fresh OS install, after backing up my data. I couldn't run Surveillance at all any more but I knew I had a config backup.
The reinstall fixed most things except Surveillance, until a recent update came out. (version 1.4.3-15). Now Surveillance runs, but my licenses are gone, and not even restoring the config backup restored them.
I found the old email when I purchased the licenses, but when I try to re-enter the license code I get a generic error ("License activation failed: error code 11").
So my question is: I have the license codes. How do I enter them and get my licenses working again? They were pretty darn expensive and I can't afford to buy them again!
You're supposed to deactivate the licences before doing a factory reset. Having not done this you will need to lodge a request to get the licences reset.
Thanks for the replies. I'll try sending a PM to JennC.
@mdgm-ntgr Well, like I said, the application would not run any longer so I could not deactivate them or back them up. Also, when I tried to open a ticket, I was told my complimentary 90 day support has expired. I hope I don't have to buy a support contract just to get my licenses reset. 😞
