I've still got a 6 days left of the "trial" for the Surveillance software but I liked it enough to order the 4 camera license on 06/03/2012 through the Netgear digital store:
I received an email with the "unlock code" but when I go to the online license section (in frontview) and insert the code and it takes about two minutes before it has come back with an error of "License activation failed" multiple times.
I have even tried the instructions for offline activation in the Surveillance PDF and that didn't work either - it comes up with a different code of SN (XXXX-XXXX-XXXX-XXXX) has been activated. (Error code:11) :evil:
This unit is a ReadyNAS Pro 6 with the lastest software.
I just sent a screenshot of the activation error and my PoP email to the support person. My case number is 18741297. I hope this is resolved quickly as my trial ended today.
I love the product but if it won't activate it's gonna be hard to sell.
BTW telling folks their ReadyNAS Pro support has ended when the problem seems to be a new add-on is not cool (I've never used the warranty or support before). If someone could tell me my ReadyNAS was the problem to begin with then sure that would be a fair statement to tell someone but right off the bat seems like not really wanting to help and passing the blame. Just telling it like it feels on this end.
I tried the offline activation again tonight and it now works. It imported the activation code successfully and now shows I have a 4 camera license. I haven't heard from anyone so I'll guess the developers fixed it since I didn't do anything different on my end other than try it again a few days later.
