Stuck in Setup Wizard

[Suncoaster]

This is the error I get when I attempt to finish the setup of this application.

What do I need to do to fix this problem.

[mdgm-ntgr]

Which firmware version are you running?

Which version of the app do you have installed?

[Suncoaster]

Firmware 6.2.5

App 2.0.5

[mdgm-ntgr]

Have you tried multiple different web browsers?

[JennC]

Hi Suncoaster,

Have you tried also removing the app then re-adding it?

Do you also get the same problem when installing other apps?

Regards,

[Suncoaster]

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@mdgm wrote:

Have you tried multiple different web browsers?

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I have tried both Firefox amd Chrome.  These are the only two browsers I have on my Linux Mint 17.2 system

[Suncoaster]

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@JennC wrote:

Hi @Suncoaster,

Have you tried also removing the app then re-adding it?

Do you also get the same problem when installing other apps?

Regards,

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The only other app I have installed is the Antivirus Plus and after your help it is working fine.  Yes I have tried several times and it always fails at the same place.  The log says the app installed correctly.

Regards

[JennC]

Hi Suncoaster,

Please turn off AntiVirus plus then try launching the ReadyNAS Photos 2 again. Please also try adding another P2P app like Qbittorent client and see if the same problem or if it will launch with the AntirVirus plus running or with the ReadyNAS Photos 2.

Regards,

[Suncoaster]

Sorry for the slow response.  OK I tried Photos 2 both with and without Antivirus running and it had no effect.  I have installed Qbittorrent and Transmission and both run both with and without Antivirus, so the problem child is still Photos 2.

Regards

[JennC]

Hello Suncoaster,

I see. Download the logs and just have it ready.

Let's wait for mdgm to check.

Regards,

[mdgm-ntgr]

Please send in your logs (see the Sending Logs link in my sig).

[Suncoaster]

Log files sent as requested.

Regards

[mdgm-ntgr]

Can you verify if UPNP is enabled and working properly?

Could you also test as an alternative port forwarding the port for Photos II?

[Suncoaster]

I can confirm that UPNP is enabled but how can I test if it working?  Also how can I change the port used in the app.  By default the app chose 8086 as the port and I cannot change it.  Are there any installation instructions available for this app that may help me out.

Regards

[Retired_Member]

Hello,

I have the exact same problem than Suncoster, same error message during the Setup Wizard.

I on a RN516, firmware 6.2.4 and version 2.0.5 of ReadyNAS Photos 2.

I tried from  Chrome and Firefox on Mac it didn't work.

Thank you in advance for the help.

Best!

[matmar]

Me too RNNAS516 6.4 Beta 5

exact same issue.

I also have a RNDU4000 with which no issue on the same network.

Thanks in advance