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RN104 Issues

occxlr8ed
Tutor

RN104 Issues

Hi all,


Currently having issues for the first time with my older RN104.

 

When trying to bulk transfer files to the NAS (fresh setup in RAID5) i am getting an error where the NAS 'crashes', the transfer stops, and i can no longer access the NAS via the IP page.

 

The error that the NAS shows is "do_exit+4b4".

 

Also there's no way to shut down the NAS physically, other than unplugging it, caushing another lengthy 'resync' - is there any other way around this?

 

Thank you.

Model: RN104|ReadyNAS 100 Series 4- Bay
Message 1 of 7
occxlr8ed
Tutor

Re: RN104 Issues

I've also just emailed logs - thanks

Message 2 of 7
StephenB
Guru

Re: RN104 Issues

What firmware are you running?

 

Also, do smaller transfers run correctly?  Do you know how about how large they need to be before the NAS crashes?

Message 3 of 7
occxlr8ed
Tutor

Re: RN104 Issues

Using latest firmare - 6.10.3

 

This morning i transferred 800GB in one go successfully (movie archive) - about an hour later after this was finished, i attempted to transfer tv shows of about 500GB which is when the error occured. I left the NAS as i couldn't manually power it down, and it eventually turned itself off after maybe 20-30min.

 

Upon turning it back on, it shows: Degraded, and re-syncing - Disk 1 is 'yellow'.

 

Given how long it always takes to resync when the NAS fails, i find it hard to replicate any 'errors'.

 

Note that before this i simply rain 4x2TB drives in JBOD flawlessly - to which a couple of weeks ago Disk 3 'failed'.

 

Continuing from this, i decided to test the disk, which it was fine.

Since then i've been attempting to setup RAID5 however have not had any success due to similar errors, and then the whole volume fails.

 

Is this just a nuance with RAID5?

Message 4 of 7
StephenB
Guru

Re: RN104 Issues


@occxlr8ed wrote:

 

Upon turning it back on, it shows: Degraded, and re-syncing - Disk 1 is 'yellow'.


Can you download the full log zip file from the admin ui, and post disk_info.log?  The best way is to copy/paste it into a post.  If you use the </> tool, the formatting will be better.

Message 5 of 7
occxlr8ed
Tutor

Re: RN104 Issues

Device:             sdd
Controller:         0
Channel:            0
Model:              ST2000DM001-1CH164
Serial:             Z240T2S7
Firmware:           CC47
Class:              SATA
RPM:                7200
Sectors:            3907029168
Health data 
  ATA Error Count:                0
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  End-to-End Errors:              0
  Command Timeouts:               0
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    40
  Start/Stop Count:               1770
  Power-On Hours:                 9784
  Power Cycle Count:              123
  Load Cycle Count:               1835

Device:             sdc
Controller:         0
Channel:            1
Model:              ST2000DM001-1E6164
Serial:             Z1E4REM6
Firmware:           CC45
Class:              SATA
RPM:                7200
Sectors:            3907029168
Health data 
  ATA Error Count:                0
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  End-to-End Errors:              0
  Command Timeouts:               0
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    40
  Start/Stop Count:               1839
  Power-On Hours:                 9780
  Power Cycle Count:              120
  Load Cycle Count:               1894

Device:             sdb
Controller:         0
Channel:            2
Model:              ST2000DM001-1E6164
Serial:             Z1F3DE18
Firmware:           SC47
Class:              SATA
RPM:                7200
Sectors:            3907029168
Health data 
  ATA Error Count:                0
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  End-to-End Errors:              0
  Command Timeouts:               0
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    41
  Start/Stop Count:               1957
  Power-On Hours:                 9780
  Power Cycle Count:              146
  Load Cycle Count:               2036

Device:             sda
Controller:         0
Channel:            3
Model:              ST2000DM001-1E6164
Serial:             Z1E41Z07
Firmware:           CC45
Class:              SATA
RPM:                7200
Sectors:            3907029168
Health data 
  ATA Error Count:                0
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  End-to-End Errors:              0
  Command Timeouts:               0
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    36
  Start/Stop Count:               2247
  Power-On Hours:                 9828
  Power Cycle Count:              126
  Load Cycle Count:               2324

Message 6 of 7
Sandshark
Sensei

Re: RN104 Issues

Certainly nothing to be concerned about in the SMART data.  You are using desktop drives, which can cause issues when used in RAID.  The Seagate DM drives have a known issue with some firmware versions, and three of your yours do have versions that have the issue.  See Known-issues-with-seagate-barracuda-7200.14-desktop-drives.  Updating the drives' firmware, as detailed in the article in the link, may help.

Message 7 of 7
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