ReadyNAS RNDP6000: cannot access any administrative functions...but can access the data on the box

[Uglydog808]

I have an old ReadyNas Pro6 that I haven't used for years.  I set it up a long long time ago using a Mac Pro that I don't have anymore.  The software to access the ReadyNas was on that computer and apparently didn't migrate to this one.  Happily, I can access the data on the ReadyNas via the Finder on my MacBook.  But I cannot access the admin functions to add users and shares and do other administrative things.  I have downloaded and installed new Raidar software.  When I run Raidar it says it cannot find any ReadyNas storage on my network.    The picture below is what I got when I entered the IP address of the ReadyNas into my browser and then logged in.  I have turned the ReadyNas off and on a couple of times.  No magic there.  I suspect a software/firmware incompatibility between the old ReadyNas box and my Mac running OS 10.16.6... Can anyone suggest my next move?  Thanks...

This is as far as it gets after I sign in via IP address access.

[mdgm · Accepted solution]

You shouldn't go straight to 4.2.31 if running 4.2.13. Update to 4.2.15 then to 4.2.23 then to the latest 4.2.31.

Try a different web browser or an older version of the web browser.

It sounds like there are compatibilty issues with your browser and the old version of RAIDiator-x86 that you are running.

[Uglydog808]

Don't know why the screenshot didn't upload...

[JohnCM_S]

Hi Uglydog808,

Welcome to the Community!

To access the local admin page of your ReadyNAS Pro 6 using the web browser, you should use https://<ReadyNAS IP address>/admin.

For the RAIDar software, can you try using the RAIDar 4.3.8 and see if it will detect the NAS?

Note: I have approved the images so these should show now on your post.

Regards,

[Uglydog808]

BINGO! Thanks JohnCM_S.  Both suggestions worked: accessing the admin page via the IP address/admin, and Raidar 4.3.8 found my ReadyNAS.  Now I am having trouble getting a System Update.  When I check for an update on the Remote tab, it searches forever.  My ReadyNAS is on my network which has Internet access.  Ethernet2 shows Active.  Is there a setting I have to set to enable Internet access for the ReadyNAS?  When on the Local tab, when I click on Upload and Verify a pop up asks me to select a file...there are no files to select.  Is there a specific location where a file must be placed?  Thanks again for you help.  Major progress.

[StephenB]

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@Uglydog808 wrote:

 When I check for an update on the Remote tab, it searches forever.  

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What firmware are you running now?  I think Netgear might have changed the URL of their update server (a long time ago now), and that it might be looking for a server that no longer exists.

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@Uglydog808 wrote:

When on the Local tab, when I click on Upload and Verify a pop up asks me to select a file...there are no files to select.  

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You need to download the firmware manually to your PC first.  For instance, from https://kb.netgear.com/000038793/RAIDiator-x86-Version-4-2-31

Then extract the firmware image from the downloaded zip file.  

Finally, select that firmware image via the pop-up (selecting the zip won't work).  You'll need to click on "upload and verify image" after you select it.

After the verification, you'll be prompted to reboot to apply the update.

[mdgm]

There is an update order you should follow. If running older than 4.2.15 (https://www.readynas.com/download/RAIDiator-x86/RAIDiator-x86-4.2.15), I would update to that first. I think then it's something like 4.2.23 and then the latest 4.2.31.

[Uglydog808]

Thanks for the help.  My old box is running 4.2.13.  I get what you are saying about my version looking for a site that no longer exists (hahaha, reminds me of the old days; I wrote code on an AS/400...my favorite error message was "pointing to a location that no longer exists"...got nowhere back then too...always wondered where it went...).  I assume the link to the site is hardcoded in the firmware and I cannot change it.  True?

Next, I downloaded a zip file with new firmware. I unzipped it.  I went to the Local tab and pressed Upload and Verify.  Nothing happened.  I pressed Choose File.  It says "no file selected."  Are these buttons looking in a specific location for the firmware?  Do you now what that location might be.  I unzipped and tested in the NETGEAR ReadyNas folder in my Applications folder.  I also tested this with the firmware unzipped on my Desktop.

Any thoughts?

[mdgm · Accepted solution]

You shouldn't go straight to 4.2.31 if running 4.2.13. Update to 4.2.15 then to 4.2.23 then to the latest 4.2.31.

Try a different web browser or an older version of the web browser.

It sounds like there are compatibilty issues with your browser and the old version of RAIDiator-x86 that you are running.

[Uglydog808]

Great suggestion on browser.  I switched to Chrome (from most recent update of Safari) and Chrome worked, allowing me to choose, verify and update.  Thank you!  I have now updated to 4.2.15.  I will step my way up thru the updates.

Thank you all for your help and suggestions.

Uglydog808