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Re: ReadyNAS Remote - No Log into Server
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2012-10-04
04:14 AM
2012-10-04
04:14 AM
ReadyNAS Remote - No Log into Server
Hi,
We have a number of ReadyNAS devices deployed (Pro 6 x2, Ultra 4 x2 and Ultra 2 x 4, Duo 2 v2 x 2) and all suffer the same issue.
None of the users can log into these devices (which are all at different locations and with different users) using ReadyNAS remote. The readyNAS desktop application logs the user in, but we now don't get the connected to 'ReadyNAS name'
This issue seems to have occurred at the same time ReadyDrop was released. Prior to this, all the devices (10 in total) were working perfectly and nothing has changed other than Netgear 'appearing' to make some sort of change.
Regards
Martyn
We have a number of ReadyNAS devices deployed (Pro 6 x2, Ultra 4 x2 and Ultra 2 x 4, Duo 2 v2 x 2) and all suffer the same issue.
None of the users can log into these devices (which are all at different locations and with different users) using ReadyNAS remote. The readyNAS desktop application logs the user in, but we now don't get the connected to 'ReadyNAS name'
This issue seems to have occurred at the same time ReadyDrop was released. Prior to this, all the devices (10 in total) were working perfectly and nothing has changed other than Netgear 'appearing' to make some sort of change.
Regards
Martyn
Message 1 of 15
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2012-10-04
04:23 AM
2012-10-04
04:23 AM
Re: ReadyNAS Remote - No Log into Server
Are you using the latest version of the client app? Are you using Windows/Mac OS X?
Is the firmware on your NAS units up to date?
On the Ultra/Pro units do you have the latest version of the ReadyNAS Remote add-on installed?
Is the firmware on your NAS units up to date?
On the Ultra/Pro units do you have the latest version of the ReadyNAS Remote add-on installed?
Message 2 of 15
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2012-10-04
04:42 AM
2012-10-04
04:42 AM
Re: ReadyNAS Remote - No Log into Server
Hi,
All Duo v2's are using 5.3.6 and the latest ReadyNAS remote app
All Pro's and Ultra's are on 4.2.22 with the latest ReadyNAS remote app.
All was working ok with these, but i have noticed with my 3 servers that connectivity was intermittent (i.e. I could log in but not onto the server) but have only just got the chance to sit down and look into it
Regards
Martyn
All Duo v2's are using 5.3.6 and the latest ReadyNAS remote app
All Pro's and Ultra's are on 4.2.22 with the latest ReadyNAS remote app.
All was working ok with these, but i have noticed with my 3 servers that connectivity was intermittent (i.e. I could log in but not onto the server) but have only just got the chance to sit down and look into it
Regards
Martyn
Message 3 of 15
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2012-10-04
04:43 AM
2012-10-04
04:43 AM
Re: ReadyNAS Remote - No Log into Server
Sorry,
All desktop's are Windows 7 with either Home Premium or Professional
Regards
Martyn
All desktop's are Windows 7 with either Home Premium or Professional
Regards
Martyn
Message 4 of 15
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2012-10-04
04:47 AM
2012-10-04
04:47 AM
Re: ReadyNAS Remote - No Log into Server
So is the latest Remote client installed on your Windows PCs?
Message 5 of 15
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2012-10-04
05:23 AM
2012-10-04
05:23 AM
Re: ReadyNAS Remote - No Log into Server
Hi,
Yes, didn't phrase my response at 12:42 correctly. It should say Client and not App
Yes, didn't phrase my response at 12:42 correctly. It should say Client and not App
Message 6 of 15
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2012-10-05
12:13 PM
2012-10-05
12:13 PM
Re: ReadyNAS Remote - No Log into Server
I've sorted this issue, although why I had to go round every ReadyNAS and reset the p2p connection to re-register the ReadyNAS with the ReadyNAS remote servers is beyond me
Message 7 of 15
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2012-10-18
07:24 PM
2012-10-18
07:24 PM
Re: ReadyNAS Remote - No Log into Server
Hi There,
I seem to have the same issue on my NV+ Last time this happened I updated firmware and software - worked for three weeks. Now, since Readydrop released, The connect to readynas shows empty. How does one reset the p2p connection on a readynas?
I seem to have the same issue on my NV+ Last time this happened I updated firmware and software - worked for three weeks. Now, since Readydrop released, The connect to readynas shows empty. How does one reset the p2p connection on a readynas?
Message 8 of 15
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2012-10-18
07:32 PM
2012-10-18
07:32 PM
Re: ReadyNAS Remote - No Log into Server
Have you tried rebooting the NAS? Do you have SSH access?
Message 9 of 15
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2012-10-18
07:38 PM
2012-10-18
07:38 PM
Re: ReadyNAS Remote - No Log into Server
Yes, have rebooted after latest firmware update (4.1.10). I haven't tried an SSH login before.
Message 10 of 15
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2012-10-18
07:41 PM
2012-10-18
07:41 PM
Re: ReadyNAS Remote - No Log into Server
Can you download your logs (status > logs > download all logs), extract the zip contents and PM the contents of network_settings.log to me?
Message 11 of 15
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2012-10-18
08:07 PM
2012-10-18
08:07 PM
Re: ReadyNAS Remote - No Log into Server
Thanks for that. I can see the p2p network connection.
Perhaps go to https://IP.ADDRESS.OF.NAS/REMOTE/ then go to Advanced Settings and click the Restart P2P button.
Perhaps go to https://IP.ADDRESS.OF.NAS/REMOTE/ then go to Advanced Settings and click the Restart P2P button.
Message 12 of 15
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2012-10-19
04:24 AM
2012-10-19
04:24 AM
Re: ReadyNAS Remote - No Log into Server
I receive an HTTP 404 - page not found. Raidar can connect without issue.
Message 13 of 15
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2012-10-22
09:39 AM
2012-10-22
09:39 AM
Re: ReadyNAS Remote - No Log into Server
Okay. Didn't realize this was the same as accessing through Frontview. It made no difference.
Message 14 of 15
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2012-10-22
09:42 AM
2012-10-22
09:42 AM
Re: ReadyNAS Remote - No Log into Server
My bad. I tried again a short while after and it's up.
Message 15 of 15