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Re: AC1600 won’t connect to internet
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AC1600 won’t connect to internet
It works for about 15-30 minutes after power cycle. The upload and download lights both keep flashing after 30ish minutes after reset and we lose all internet.
Note: For trouble shooting I have tried power cycling, factory reset, checked COAX cables and splitters, XFINITY tech says it’s definitely the modem because everything else is working and other modems work when installed, and I believe I have the latest firmware available for it.
Please help!
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Re: AC1600 won’t connect to internet
What device do you have? AC1600 is a speed and not a model.
From your description, it sounds like a combo device.
A screen snip of the cable connections page (shows upstream/downstream info) and the event logs helps us check your connection.
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Re: AC1600 won’t connect to internet
How do I access those logs? It won’t even let me access the net gear nighthawk app currently.
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Re: AC1600 won’t connect to internet
log in through the browser. go to 192.168.100.1 on your pc/laptop
what are the led's on it doing? (all of them, color, blinking, etc)
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Re: AC1600 won’t connect to internet
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Re: AC1600 won’t connect to internet
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Re: AC1600 won’t connect to internet
You've only got 1 channel locked. You should have a lot more.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
If this doesn't help, then the isp needs to check the line.
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