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Orbi WiFi 7 RBE973
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Access control blocking all devices

Kevinf164
Aspirant

Access control blocking all devices

I have a Netgear 6220 WiFi Router.  Access control via the Genie app was working fine but lately as soon as you turn on access control it blocks all devices aand not internet access even though the Network map shows which devices are blocked or not.

 

Any solution why all of a sudden access control blocks all devices and no internet access when switched on ?

Message 1 of 6

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: Access control blocking all devices

Hi @Kevinf164,

 

If you have followed the steps on how to setup Access Control yet the issue persists, you can reset the router if it is an option for you. You can then reconfigure the settings.

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 5 of 6

All Replies
DexterJB
NETGEAR Moderator

Re: Access control blocking all devices

Hi @Kevinf164,

 

1. What is the firmware version of the router?

2. Please try unblocking the devices and re-doing the Access Control for other devices you wish to block. The link below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/23289

 

Regards,

 

Dexter

Community Team

Message 2 of 6
DexterJB
NETGEAR Moderator

Re: Access control blocking all devices

Hi @Kevinf164,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 6
Kevinf164
Aspirant

Re: Access control blocking all devices

The firmware version I have is v1.1.0.42 Problem experiencing lately is when I switch on access control all devices are blocked. Looks like router is blocked instead of allowing individual devices to be blocked. Would setting router back to factory default solve the problem or are there other settings that will resolve why access control when switched on blocks all devices.
Model: R6220|AC1200 Smart WiFi Router with External Antennas
Message 4 of 6
DexterJB
NETGEAR Moderator

Re: Access control blocking all devices

Hi @Kevinf164,

 

If you have followed the steps on how to setup Access Control yet the issue persists, you can reset the router if it is an option for you. You can then reconfigure the settings.

 

Regards,

 

Dexter

Community Team

Message 5 of 6
DexterJB
NETGEAR Moderator

Re: Access control blocking all devices

Hi @Kevinf164,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 6 of 6
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