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Forum Discussion
Constant amber power light on R6400 router
My Netgear R6400 router is not powering on correctly. I use it for both LAN and WiFi connectivity. It is not allowing internet access via either method.
Both the Power and Internet led lights are a constant amber color. Early on when this problem began to occur, I was able to login to the router to check its' status, but now I can no longer login via http://www.routerlogin.net. I have gone through the following troubleshooting issues several times:
- Restarting the router
- Restarting the modem and then the router
- Upgrading the firmware (while I was still able to login to the router)
- Pressing the router reset button, both while the router was powered on and powered off. I have also done this for short (10 seconds) and longer durations (3 minutes).
- I have pinged the router at 192.168.1.1 with success.
- I have checked all ethernet and power cable connections.
- I have replaced the modem-to-router ethernet cable.
- I have plugged the router into a non-surge protected power outlet with no resolution.
- I have gone through the process of attempting to erase and flash the router firmware with both older and current firmware via tftp2.exe file. During this process, I was not able to install the firmware. I tried this lengthy process both with the factory login password ("password"), and the non-factory login password that I set the router to.
I am able to access the internet through my modem direct via a LAN line (That is how I am accessing this forum and attempting to find a solution to my problem).
To confirm all LED lights on my router at this time:
Six (6) lights are illuminated.
The Power and Internet lights are a constant amber.
The 2.4 and 5 GHz lights are a constant white as is normal.
One of the Ethernet Ports (LAN to my desktop) is a constant white as is normal.
The WiFi On/Off light is a constant white as is normal.
The WPS button light is a constant white as is normal.
I am guessing that my firmware may be corrupted.
Any suggestions as to what I should do next?
Thanks.
Hi velvetwood,
1. Are you referring to the Internet light (planet symbol)?
2. Please make sure that you are able to go online straight from the modem (ISP's device).
3. You can try MAC spoofing. Check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/1086
Regards,
Dexter
Community Team
19 Replies
It is either your AC adapter is heading South or as a result the firmware is corrupt. Just make sure
the adaopter is good B4 you do anything. If adaptor checks out try tftp to reload f/w.
Hi VE6CGX:
Thank you for the info. I just checked the output voltage of the adaptor and it is 15 volts. The adaptor is labeled as having a 12 volt output. Perhaps this over voltage is enough to cause a problem. I am going to seek out another 12 volt adaptor and see if that might work.
Thanks again,
Shawn
- Had to make a new account just to reply. I'd just call them, And tell them about this community page, how this is a trend with this router. Demand you want a new router. That's what I did, managed to get a new one. Best of luck to you friend.
- Called. Outside of warranty period, wanted to charge me $130 to renew support with no guarantee of fixing the router. R6400 brand new is around that cost. I was told to make sure that I never turn on automatic updates on the router and that I should never install firmware upgrades. Really? Pretty disappointed in support. Maybe we could build a house with all of our Netgear bricks.
Thanks for your reply crickiz.Hi stew6283,
You can try TFTP. You can check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/22688
Regards,
Dexter
Community Team
Too many problems too soon with my R6400 router. Purchased it at Best Buy at the end of January 2017 and it's worthless to me now. Unfortunately, I'm past the 90-day customer support so Netgear wants to extort another $90 from me to correct the problems I'm having with this flawed product. After reading many posts, it appears there are several issues with the firmware updates and various other problems. It's a shame that Netgear doesn't care enough about their customers to offer extended support at no additional charge. Super Sad face emoji from this customer. Shame on you Netgear!
- They tried to get me to pay, just to tell me suggestions on how to fix it as well. I've heard much better reviews for ASUS, and having owned one in another house ive also have had good luck with them.
I think that's where I'll put my loyalty next time :). - Have tried static ip and tftp and command prompt tftp put, cannot ping the router, seems like zero communication between the router.
Does it not seem fishy that all of our routers were bricked within a month of each other? I bet there are many more people who arn't on this forum with the same problem.
Dear Boys & Girls:
Thanks for all your help. After what I considered an acceptable amount of unpaid time and effort attempting to resurrect my Netgear R6400 router, I have sold it for salvage value and sent it on to a more able and / or a more patient techno-savant for possible restoration. I myself have evolved on to another brand of router that has been serving me well for these many weeks since Netgear router burpus-interuptus. It would have been fortunate if Netgear tech staff were able to have contacted me and instructed me to forward on my inactive router at my cost and with a prepaid return label, for a likely minimal-time restoration back to factory settings service….. Alas, such matters did not happen and I have now moved on to more prosperous fields…..
Fare thee well oh Netgear router-dom.
Cheers amigos !
I bout the same model router from brick and mortar store. I'm trying to set up the wifi without a laptop connection and poor cell service so I needed this router to work with out a lot of fuss. Sat near cable guy as he did cable install. He said the amber light wouldn't turn white. He hooked his laptop into cable and could see modem was working (it's lit up). He said there was something wrong with router. After he left I got out instructions and tried set up. Still amber light. I returned the router to brick and mortar. I tried set up 5 times last night and still getting solid amber light. So since Netgear hasn't explained why I'm going to have to assume it's defective andy one I buy from Netgear will also be defective. I don't have time to go out to buy a new adapter. Shouldn't the adapter they put in the box work with their units? If there's an answer to this proble post it quick because I'll be taking this one back for a full refund and buying another brand.
Hi velvetwood,
1. Are you referring to the Internet light (planet symbol)?
2. Please make sure that you are able to go online straight from the modem (ISP's device).
3. You can try MAC spoofing. Check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/1086
Regards,
Dexter
Community Team
Hi velvetwood,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
