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D6400 attached device not connecting to LAN

timeroon
Aspirant

D6400 attached device not connecting to LAN

Hi all. I have a D6400 that I have installed the latest firmware on. When I plug in various laptops ect they apear in the attached devices list with no problem and get assigned an IP. I have a web sensor device that has an IP of 192.168.1.213 and it does not appear in the attached devices list at all when I connect with ethernet cable. The sensor does not have wireless capability.  I know the web sensor and cable works because if I plug it into a BT homehub 3 it connects and works properly. Why does it not work with the Netgear modem router please? Any help or advice would be much appreciated. Thank you.

Message 1 of 6

Accepted Solutions
antinode
Guru

Re: D6400 attached device not connecting to LAN

> D6400 [...]
> The web sensor has the IP address of 192.168.1.213 set by the
> manufacrturer by default [...]

   Ah.  Sorry.  I was thinking "R", not "D".  The D6400 has a default
LAN IP subnet of "192.168.0.*", not "192.168.1.*".  No doubt, the other
router used "192.168.1.*".  If you're unwilling or unable to change the
address of "The web sensor" to match the default D6400 subnet, then
you'd need to change the LAN subnet of the D6400: ADVANCED > Setup > LAN
Setup : LAN TCP/IP Setup : IP Address.

   After the change, you should restart everything, and, with "The web
sensor" and the D6400 (and its other client devices) on the same subnet,
all should be able to communicate with each other.

View solution in original post

Message 4 of 6

All Replies
antinode
Guru

Re: D6400 attached device not connecting to LAN

> [...] I have a D6400 that I have installed the latest firmware on.

   An actual version number would be more useful than your opinion of
what's "the latest" today.

> [...] I have a web sensor device that has an IP of 192.168.1.213 and
> it does not appear in the attached devices list at all when I connect
> with ethernet cable. [...]

   How do you know its IP address (whatever it is)?  My D7000 does not
show all active devices in its "Attached Devices" report, so such an
absence says little about whether the gizmo is connected.  See:

      https://community.netgear.com/t5/x/x/m-p/1585918

   Have you tried a command like "ping 192.168.1.213" from some computer
on your LAN?  Is the problem that you can't communicate with the gizmo,
or that it fails to appear in the "Attached Devices" report?

> [...] Why does it not work with the Netgear modem router please?

   Bad (or badly documented/understood) router firmware?

Message 2 of 6
timeroon
Aspirant

Re: D6400 attached device not connecting to LAN

Hi antinode and thank you for the reply.

 

The firmware loaded is 1.0.0.78 which says it is the current version on the website however I just noticed in the top support articles there is a version 1.0.0.80 so I will try that .

 

The web sensor has the IP address of 192.168.1.213 set by the manufacrturer by default and when I plugged it into the BT homehub 3 and put that IP into my web browser it came up with the data as it should. This is not the case with the Netgear unfortunately.

 

Yes I pinged it on  Linux and Windows machines and through the netgear there is no connection and it is not in the attached devices report. When I ping it with the other modem router all is ok. 

 

Thank you once again for your help.

Message 3 of 6
antinode
Guru

Re: D6400 attached device not connecting to LAN

> D6400 [...]
> The web sensor has the IP address of 192.168.1.213 set by the
> manufacrturer by default [...]

   Ah.  Sorry.  I was thinking "R", not "D".  The D6400 has a default
LAN IP subnet of "192.168.0.*", not "192.168.1.*".  No doubt, the other
router used "192.168.1.*".  If you're unwilling or unable to change the
address of "The web sensor" to match the default D6400 subnet, then
you'd need to change the LAN subnet of the D6400: ADVANCED > Setup > LAN
Setup : LAN TCP/IP Setup : IP Address.

   After the change, you should restart everything, and, with "The web
sensor" and the D6400 (and its other client devices) on the same subnet,
all should be able to communicate with each other.

Message 4 of 6
timeroon
Aspirant

Re: D6400 attached device not connecting to LAN

Thank you once again for your help antinode.

The setup is at a remote monitoring station. I will be there on Friday I expect and will load the 1.0.0.80 firmware and give what you say a try but what you say fills me with hope. I am learning a lot about networking and what you say has made the penny drop in my head and I have learned something. Thank you for that.  I have some software that I can change the IP of the web sensor if I can connect to it so I will need to do that with the homehub initially I think, or as you say change the router IP. I have more of these web sensors to install and so will need to change their IP addresses anyway. I will just be happy to get one working at the moment. I will report how I get on but in the mean time thank you very much for your time and help antinode. Very much appreciated.

Message 5 of 6
timeroon
Aspirant

Re: D6400 attached device not connecting to LAN

Hi antinode.

All working now thank you. I changed the web sensor IP with the other router to 192.168.0.*** then connected to the D6400 and it connected and shows in the attached devices list. I then configured another sensor using the same method and both are communicating on the Netgear LAN. Thank you so much for your help and advice. Very much appreciated indeed. Very best regards.

Message 6 of 6
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