Internet Just Stopped

[ccoltmanm]

I have a Zoom 5341J Cable Modem.

I just bought an AC 1750 Nighthawk Netgear WiFi router.

I hooked the router up to my modem last night, and all is well. 

This morning, after changing nothing, the internet light on the router went out, therefore the router provides me with no internet. Both through the ethernet to my desktop, or WiFi to my devices.

If I unplug my desktop from the router, and plug it directly into the modem, the internet works and is fast. That means the router failed. I can not access the Routelogin.net on either the ethernet or WiFi.

I turned off the router for 10 seconds, and turned it back on. It works now.

An hour later, I'm playing League of Legends, and it keeps going out intermittently. 

Is this something I'm going to have to do every day?

[DexterJB · Accepted solution]

Hi @ccoltmanm,

1. What is the firmware version of the router?

2. Please do a factory reset after updating the router's firmware. Check the link below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/9665

3. Try changing the Ethernet cable that is connecting the modem to the router.

4. You can also try doing a loop back test to check if the LAN/WAN ports are working. Check the link below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/28408

Regards,

Dexter

Community Team

[William10a]

How you updated the firmware on the router with the latest version?

[ccoltmanm]

I updated using he built in auto updated. Then when I was having issues I manually re updated using the file from the support page.

[William10a]

Have you look at the even log of the router to see what if anything is going on just before you have your internet problems?

[ccoltmanm]

[admin login] from source 192.168.1.7 Sunday, May 07,2017 14:13:01
[admin login] from source 192.168.1.7 Sunday, May 07,2017 14:04:45
[DoS attack: ACK Scan] from source: 52.10.137.34:443 Sunday, May 07,2017 14:04:03
[DoS attack: ACK Scan] from source: 52.10.137.34:443 Sunday, May 07,2017 14:03:28
[DoS attack: ACK Scan] from source: 35.167.75.146:443 Sunday, May 07,2017 14:02:51
[DoS attack: ACK Scan] from source: 35.167.75.146:443 Sunday, May 07,2017 14:02:17
[DoS attack: ACK Scan] from source: 52.24.70.128:443 Sunday, May 07,2017 13:57:45
[DoS attack: ACK Scan] from source: 52.89.219.192:443 Sunday, May 07,2017 13:54:19
[DoS attack: ACK Scan] from source: 52.89.219.192:443 Sunday, May 07,2017 13:53:44
[DoS attack: ACK Scan] from source: 54.213.83.95:443 Sunday, May 07,2017 13:52:24
[DoS attack: ACK Scan] from source: 52.34.164.246:443 Sunday, May 07,2017 13:50:22
[DoS attack: ACK Scan] from source: 35.167.75.146:443 Sunday, May 07,2017 13:48:22
[DoS attack: ACK Scan] from source: 35.167.75.146:443 Sunday, May 07,2017 13:47:48
[DoS attack: ACK Scan] from source: 184.31.202.42:443 Sunday, May 07,2017 13:47:15
[DoS attack: ACK Scan] from source: 52.94.237.203:443 Sunday, May 07,2017 13:45:29
[DoS attack: ACK Scan] from source: 54.69.169.152:443 Sunday, May 07,2017 13:42:21
[DoS attack: ACK Scan] from source: 54.69.169.152:443 Sunday, May 07,2017 13:41:47
[DoS attack: ACK Scan] from source: 52.10.81.79:443 Sunday, May 07,2017 13:38:20
[DoS attack: ACK Scan] from source: 52.10.81.79:443 Sunday, May 07,2017 13:37:46
[DoS attack: ACK Scan] from source: 54.68.58.159:443 Sunday, May 07,2017 13:36:20
[DoS attack: ACK Scan] from source: 54.68.58.159:443 Sunday, May 07,2017 13:35:46
[DoS attack: ACK Scan] from source: 35.167.75.146:443 Sunday, May 07,2017 13:34:20
[DoS attack: ACK Scan] from source: 35.167.75.146:443 Sunday, May 07,2017 13:33:45
[DoS attack: ACK Scan] from source: 52.88.5.62:443 Sunday, May 07,2017 13:30:19
[DoS attack: ACK Scan] from source: 52.88.5.62:443 Sunday, May 07,2017 13:29:44
[DoS attack: ACK Scan] from source: 52.88.160.196:443 Sunday, May 07,2017 13:27:49
[DoS attack: ACK Scan] from source: 54.69.169.152:443 Sunday, May 07,2017 13:25:48
[DoS attack: ACK Scan] from source: 54.69.169.152:443 Sunday, May 07,2017 13:25:13
[DoS attack: ACK Scan] from source: 54.69.169.152:443 Sunday, May 07,2017 13:24:51
[DoS attack: ACK Scan] from source: 35.167.75.146:443 Sunday, May 07,2017 13:24:09
[DoS attack: ACK Scan] from source: 35.167.75.146:443 Sunday, May 07,2017 13:23:40
[DoS attack: ACK Scan] from source: 151.101.0.207:443 Sunday, May 07,2017 13:23:18
[DoS attack: ACK Scan] from source: 151.101.0.207:443 Sunday, May 07,2017 13:22:50
[DoS attack: ACK Scan] from source: 138.108.7.20:443 Sunday, May 07,2017 13:18:24
[DoS attack: ACK Scan] from source: 156.154.200.36:443 Sunday, May 07,2017 13:17:55
[DoS attack: ACK Scan] from source: 208.185.50.90:443 Sunday, May 07,2017 13:16:25
[DoS attack: ACK Scan] from source: 68.235.35.11:80 Sunday, May 07,2017 13:15:58
[DoS attack: ACK Scan] from source: 23.12.37.82:443 Sunday, May 07,2017 13:15:28
[DoS attack: ACK Scan] from source: 192.229.210.170:443 Sunday, May 07,2017 13:15:00
[DoS attack: ACK Scan] from source: 173.241.244.220:80 Sunday, May 07,2017 13:14:18
[DoS attack: ACK Scan] from source: 173.241.244.143:80 Sunday, May 07,2017 13:13:58
[DoS attack: ACK Scan] from source: 192.229.210.170:443 Sunday, May 07,2017 13:13:38
[DoS attack: ACK Scan] from source: 54.239.17.71:443 Sunday, May 07,2017 13:10:29
[DoS attack: ACK Scan] from source: 52.88.5.62:443 Sunday, May 07,2017 13:06:51
[DoS attack: ACK Scan] from source: 52.88.5.62:443 Sunday, May 07,2017 13:06:07
[DoS attack: ACK Scan] from source: 52.25.180.45:443 Sunday, May 07,2017 13:04:06
[DoS attack: ACK Scan] from source: 52.25.180.45:443 Sunday, May 07,2017 13:03:32
[DoS attack: ACK Scan] from source: 54.213.83.95:443 Sunday, May 07,2017 13:00:06
[DoS attack: ACK Scan] from source: 54.213.83.95:443 Sunday, May 07,2017 12:59:31
[DoS attack: ACK Scan] from source: 52.37.193.169:443 Sunday, May 07,2017 12:57:31
[DoS attack: ACK Scan] from source: 209.85.147.109:993 Sunday, May 07,2017 12:54:36
[DoS attack: ACK Scan] from source: 54.187.90.104:443 Sunday, May 07,2017 12:54:06
[DoS attack: ACK Scan] from source: 184.31.202.42:443 Sunday, May 07,2017 12:53:28
[DoS attack: ACK Scan] from source: 52.34.164.246:443 Sunday, May 07,2017 12:52:04
[DoS attack: ACK Scan] from source: 52.34.164.246:443 Sunday, May 07,2017 12:51:30
[DoS attack: ACK Scan] from source: 52.10.137.34:443 Sunday, May 07,2017 12:50:04
[DoS attack: ACK Scan] from source: 52.10.59.221:443 Sunday, May 07,2017 12:46:08
[DoS attack: ACK Scan] from source: 52.10.59.221:443 Sunday, May 07,2017 12:45:33
[DoS attack: ACK Scan] from source: 34.208.131.218:443 Sunday, May 07,2017 12:43:33
[DoS attack: ACK Scan] from source: 54.149.85.78:443 Sunday, May 07,2017 12:38:07
[DoS attack: ACK Scan] from source: 40.97.124.18:443 Sunday, May 07,2017 12:36:48
[DoS attack: ACK Scan] from source: 54.69.194.90:443 Sunday, May 07,2017 12:36:06
[DoS attack: ACK Scan] from source: 54.69.200.78:443 Sunday, May 07,2017 12:31:40
[DoS attack: ACK Scan] from source: 54.69.200.78:443 Sunday, May 07,2017 12:31:06
[DoS attack: ACK Scan] from source: 52.26.13.135:443 Sunday, May 07,2017 12:30:22
[DoS attack: ACK Scan] from source: 54.68.58.159:443 Sunday, May 07,2017 12:30:00
[DoS attack: ACK Scan] from source: 54.68.58.159:443 Sunday, May 07,2017 12:29:31
[DoS attack: ACK Scan] from source: 54.68.58.159:443 Sunday, May 07,2017 12:29:11
[DoS attack: ACK Scan] from source: 54.68.58.159:443 Sunday, May 07,2017 12:28:50
[DoS attack: ACK Scan] from source: 52.88.5.62:443 Sunday, May 07,2017 12:28:26
[DoS attack: ACK Scan] from source: 52.88.5.62:443 Sunday, May 07,2017 12:27:58
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 12:27:18
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 12:27:15
[DoS attack: ACK Scan] from source: 54.69.194.90:443 Sunday, May 07,2017 12:27:01
[DoS attack: ACK Scan] from source: 54.69.194.90:443 Sunday, May 07,2017 12:26:26
[DoS attack: ACK Scan] from source: 209.85.200.109:993 Sunday, May 07,2017 12:24:18
[DoS attack: ACK Scan] from source: 17.173.65.116:443 Sunday, May 07,2017 12:23:04
[DoS attack: ACK Scan] from source: 172.224.1.207:443 Sunday, May 07,2017 12:20:02
[DoS attack: ACK Scan] from source: 52.94.234.96:443 Sunday, May 07,2017 12:15:00
[DoS attack: ACK Scan] from source: 54.239.17.71:443 Sunday, May 07,2017 12:00:10
[DoS attack: ACK Scan] from source: 209.85.147.108:993 Sunday, May 07,2017 11:57:49
[DoS attack: ACK Scan] from source: 184.31.202.42:443 Sunday, May 07,2017 11:54:14
[DoS attack: ACK Scan] from source: 184.31.202.42:443 Sunday, May 07,2017 11:53:52
[UPnP set event:AddPortMapping] from source 192.168.1.3 Sunday, May 07,2017 11:53:08
[DHCP IP: (192.168.1.3)] to MAC address D8:CB:8A:9C:96:B2 Sunday, May 07,2017 11:52:54
[DoS attack: ACK Scan] from source: 172.224.1.207:443 Sunday, May 07,2017 11:35:04
[DoS attack: ACK Scan] from source: 184.31.202.126:443 Sunday, May 07,2017 11:33:20
[DoS attack: ACK Scan] from source: 52.94.237.203:443 Sunday, May 07,2017 11:26:01
[DoS attack: ACK Scan] from source: 173.194.74.108:993 Sunday, May 07,2017 11:25:12
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 11:25:08
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 11:25:05
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 11:17:24
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 11:17:21
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 11:15:04
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 11:15:01
[DoS attack: ACK Scan] from source: 31.13.74.1:443 Sunday, May 07,2017 11:14:56
[DoS attack: ACK Scan] from source: 54.239.17.71:443 Sunday, May 07,2017 11:07:42
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 10:58:53
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 10:58:50
[DoS attack: ACK Scan] from source: 208.85.46.34:443 Sunday, May 07,2017 10:53:26
[DoS attack: ACK Scan] from source: 52.94.237.203:443 Sunday, May 07,2017 10:51:41
[DoS attack: ACK Scan] from source: 208.85.44.31:443 Sunday, May 07,2017 10:49:32
[DoS attack: ACK Scan] from source: 207.171.168.61:443 Sunday, May 07,2017 10:49:03
[DoS attack: ACK Scan] from source: 149.56.223.89:36000 Sunday, May 07,2017 10:46:16
[DoS attack: ACK Scan] from source: 208.85.44.21:443 Sunday, May 07,2017 10:45:07
[DoS attack: ACK Scan] from source: 208.85.42.31:443 Sunday, May 07,2017 10:41:12
[DoS attack: ACK Scan] from source: 208.85.42.32:443 Sunday, May 07,2017 10:36:15
[DoS attack: ACK Scan] from source: 52.94.234.96:443 Sunday, May 07,2017 10:34:05
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 10:30:53
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 10:30:50
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 10:28:53
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 10:28:50
[DoS attack: ACK Scan] from source: 208.85.44.24:443 Sunday, May 07,2017 10:21:00
[DoS attack: ACK Scan] from source: 172.224.1.207:443 Sunday, May 07,2017 10:20:37
[DoS attack: ACK Scan] from source: 52.94.237.203:443 Sunday, May 07,2017 10:17:26
[DoS attack: ACK Scan] from source: 208.85.42.35:443 Sunday, May 07,2017 10:10:55
[DoS attack: ACK Scan] from source: 52.94.237.203:443 Sunday, May 07,2017 09:59:16
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 09:58:42
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 09:58:39
[DoS attack: ACK Scan] from source: 208.85.42.23:443 Sunday, May 07,2017 09:45:36
[DoS attack: ACK Scan] from source: 52.94.234.96:443 Sunday, May 07,2017 09:41:37
[DoS attack: ACK Scan] from source: 144.76.94.145:80 Sunday, May 07,2017 09:40:10
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 09:35:54
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 09:35:51
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 09:30:53
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 09:30:50
[DoS attack: ACK Scan] from source: 208.85.42.32:443 Sunday, May 07,2017 09:23:24
[DoS attack: ACK Scan] from source: 54.239.17.71:443 Sunday, May 07,2017 09:22:51
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 09:22:32
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 09:22:29
[DoS attack: ACK Scan] from source: 208.85.42.31:443 Sunday, May 07,2017 09:16:15
[DoS attack: ACK Scan] from source: 54.200.213.3:443 Sunday, May 07,2017 08:59:32
[DoS attack: ACK Scan] from source: 208.85.46.33:80 Sunday, May 07,2017 08:58:49
[DoS attack: ACK Scan] from source: 54.200.213.3:443 Sunday, May 07,2017 08:58:16
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 08:57:11
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 08:57:08
[DoS attack: IP Spoofing Attack] from source: 192.168.1.100 Sunday, May 07,2017 08:50:26
[DoS attack: ACK Scan] from source: 54.235.168.44:443 Sunday, May 07,2017 08:49:52
[DoS attack: ACK Scan] from source: 52.94.237.203:443 Sunday, May 07,2017 08:48:49
[DoS attack: ACK Scan] from source: 52.43.108.145:443 Sunday, May 07,2017 08:47:10
[DoS attack: ACK Scan] from source: 52.43.108.145:443 Sunday, May 07,2017 08:46:42
[DoS attack: ACK Scan] from source: 208.85.42.24:443 Sunday, May 07,2017 08:45:02
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 08:39:06
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 08:39:03
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 08:30:47
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 08:30:44
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 08:28:56
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 08:28:53
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 08:27:43
[DoS attack: UDP Land Attack] from source: 255.255.255.255:17152 Sunday, May 07,2017 08:27:40
[DoS attack: ACK Scan] from source: 52.94.225.62:443 Sunday, May 07,2017 08:27:01
[DoS attack: ACK Scan] from source: 208.85.42.22:443 Sunday, May 07,2017 08:24:22
[DoS attack: ACK Scan] from source: 52.94.233.9:443 Sunday, May 07,2017 08:19:23
[DoS attack: ACK Scan] from source: 172.217.4.106:443 Sunday, May 07,2017 08:16:41
[DoS attack: ACK Scan] from source: 157.240.2.20:443 Sunday, May 07,2017 08:14:14
[DoS attack: ACK Scan] from source: 174.129.255.167:80 Sunday, May 07,2017 08:13:44
[DoS attack: ACK Scan] from source: 174.129.255.167:80 Sunday, May 07,2017 08:13:20
[DoS attack: ACK Scan] from source: 174.129.255.167:80 Sunday, May 07,2017 08:12:59
[DoS attack: ACK Scan] from source: 54.68.179.57:443 Sunday, May 07,2017 08:11:44
[DoS attack: ACK Scan] from source: 209.85.200.108:993 Sunday, May 07,2017 08:10:30
[DoS attack: ACK Scan] from source: 216.58.192.142:443 Sunday, May 07,2017 08:08:39
[DoS attack: ACK Scan] from source: 216.58.192.132:443 Sunday, May 07,2017 08:07:40
[DoS attack: ACK Scan] from source: 216.58.192.131:443 Sunday, May 07,2017 08:05:55
[DoS attack: ACK Scan] from source: 34.210.61.44:443 Sunday, May 07,2017 08:04:39
[DoS attack: ACK Scan] from source: 131.253.34.230:443 Sunday, May 07,2017 08:01:41
[DoS attack: ACK Scan] from source: 13.88.144.250:443 Sunday, May 07,2017 08:01:10
[DoS attack: ACK Scan] from source: 52.239.160.100:443 Sunday, May 07,2017 08:00:44
[DoS attack: ACK Scan] from source: 192.64.174.69:5223 Sunday, May 07,2017 08:00:07
[UPnP set event:AddPortMapping] from source 192.168.1.3 Sunday, May 07,2017 08:00:02
[Time synchronized with NTP server time-b.netgear.com] Sunday, May 07,2017 07:59:50
[DoS attack: ACK Scan] from source: 65.52.108.192:443 Sunday, May 07,2017 07:59:42
[Initialized, firmware version: V1.1.0.32_1.0.1 ] Sunday, May 07,2017 07:20:16

[DexterJB · Accepted solution]

Hi @ccoltmanm,

1. What is the firmware version of the router?

2. Please do a factory reset after updating the router's firmware. Check the link below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/9665

3. Try changing the Ethernet cable that is connecting the modem to the router.

4. You can also try doing a loop back test to check if the LAN/WAN ports are working. Check the link below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/28408

Regards,

Dexter

Community Team

[DexterJB]

Hi @ccoltmanm,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[ccoltmanm]

Two days in a row, when I turned my ethernet connected PC on, the internet would drop completely from the router.

A few days have gone by, and the internet has not dropped anywhere.

[DexterJB]

Hi @ccoltmanm,

Please keep us posted if the issue will persists.

Regards,

Dexter

Community Team