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R6400v2 erasing logs on restart

drewcook502
Aspirant

R6400v2 erasing logs on restart

Hello,

I am running into an issue were every three to four days I have to restart my netgear R6400v2 (firmware version V1.0.4.128_10.0.104) in order to connect anything. I'd like to troubleshoot this issue but every time I restart the router, it erases its logs. How do I get the logs to persist across restarts? If this isn't possible, is there any other way I can access the logs when the router refuses all current and new connections (both wifi and ethernet)?

 

Message 1 of 10

Re: R6400v2 erasing logs on restart


@drewcook502 wrote:

Hello,

I am running into an issue were every three to four days I have to restart my netgear R6400v2 (firmware version V1.0.4.128_10.0.104) in order to connect anything.

 


What happens that forces you to restart the router?

 

Connections from what? What happens?

 

It might help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting. And the symptoms you describe could be down to something else on the network, such as a  modem/router.



... every time I restart the router, it erases its logs.

 


That's a bit odd. Could be something related to the other behaviour.

 

I'd start by trying to sort out the refused connections rather than the lost logs.

Message 2 of 10
drewcook502
Aspirant

Re: R6400v2 erasing logs on restart

I restart the router as a general tech support trick (restart each possible device that could be the cause of the problem).

When I say it refuses connection, I mean I can see the SSDIs but selecting either does not result in connection. Most of the devices it just attempts to connect several times before quiting. Cell phones display a ip configure error but with no other information. No other device show any error messages.

The modem is a netgear cm500. Restarting it, while keeping the router on, does not fix the issue, only restarting the router does so I'm fairly sure it's something with the router.
Message 3 of 10

Re: R6400v2 erasing logs on restart


@drewcook502 wrote:
I restart the router as a general tech support trick (restart each possible device that could be the cause of the problem).



There's another general support trick for routers, return it to default settings and set it up from scratch.

 

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

 

You can reduce the hassle of reconfiguring all those settings by creating a backup of your settings before you reset.

 

How do I back up the router configuration settings on my Nighthawk router? | Answer | NETGEAR Suppor...

 

Do  it when your router is behaving normally and you can access the browser graphical user interface (GUI). 

 

With luck, your problem will go away after the reset.


You could then try restoring the settings, but be prepared for that to bring back your problem. At least you would then know that the reset fixed it.

 

If the reset didn't fix the problem, you can restore the settings.

Message 4 of 10
drewcook502
Aspirant

Re: R6400v2 erasing logs on restart

If I'm going to have to go nuclear and do a full factory reset, I'd rather just trash the router and get a different brand.

Does anyone have any idea on how I can access the logs or save them so I can access them after a restart to try and get some more information before I trash it and swear off netgear forever?
Message 5 of 10

Re: R6400v2 erasing logs on restart


@drewcook502 wrote:
If I'm going to have to go nuclear and do a full factory reset, I'd rather just trash the router and get a different brand.


Good luck with that. I have yet to see any brand that does not advise a reset as a troubleshooting move/

 



Does anyone have any idea on how I can access the logs or save them so I can access them after a restart to try and get some more information before I trash it and swear off netgear forever?

Have you looked into the ability to get the router to send you emails of your logs?

Message 6 of 10
drewcook502
Aspirant

Re: R6400v2 erasing logs on restart

"Have you looked into the ability to get the router to send you emails of your logs?"

That is why I am asking here. I looked through the manual and Google and found nothing about such an option. This was my last option to try and find something like this. If you know of such an option for my model please tell me how to do so. If you are just speculating, please say so, because so far you have largely ignored my main question (how do I access these logs) in order to give other unasked for advice (I am aware a factory reset is standard troubleshooting technique and am willing to do so but would first like to actually read what the router's log says first).
Message 7 of 10

Re: R6400v2 erasing logs on restart


@drewcook502 wrote:
...so far you have largely ignored my main question (how do I access these logs) in order to give other unasked for advice (I am aware a factory reset is standard troubleshooting technique and am willing to do so but would first like to actually read what the router's log says first).

Trying to save you time. The logs won't get you very far.

 

Better to start with the real problem rather than your idea of what matters.

 

My "unasked for advice" is based on dealing with hundreds of questions here and is usually more successful and productive than answering questions that won't get anyone very far.

 



I looked through the manual and Google and found nothing about such an option.

 

No idea which manual you read. In the copies I have for the R6400v it is in the section Set Up Security Event Email Notifications.

 

 

 

 

 

Message 8 of 10
drewcook502
Aspirant

Re: R6400v2 erasing logs on restart

I appreciate you pointing that section out. It's not quite what I need but will get me closer. It does not appear to give the option of sending the log during a restart.

I can also appreciate that you think you're trying to save me time. However, I have been a daily internet user since the time of dial up, have a degree in computer science, have worked as a software engineer for almost a decade and before that, helped set up both homes and business internet connections, in person and over the phone as tech support for a major isp and TV provider. When someone asks for help getting something specific, maybe you shouldn't assume they don't know the difference between a router and modem and instead answer the direct question.
Message 9 of 10

Re: R6400v2 erasing logs on restart


@drewcook502 wrote:
However, I have been a daily internet user since the time of dial up

Me too.

 

Actually, before that. I have been around so long that dial-up was a giant leap forward.

 

I joined this game when acoustic couplers were the bees knees. After Telex, a coupler and a TRS80 was the best way to file copy from San Francisco  to London.

 


have a degree in computer science

Always, I'm, afraid, a health warning.

 

Good luck in your attempts to catch this wild goose. In your shoes,

 

I would ditch what was never a particularly advanced router, with its origins eight years ago in 2015. I have had the DSL modem/router version since its beta testing days way back then.

 

 

 

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