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Re: can't login to opendns
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I'm having problems logging in to opendns. I keep getting messages about blocking sites because of content. I never set up parental blocks or anything. When I try to login, i enter my email address and it says it doesn't recognize the email address. I'm really getting frustrated.
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Hi @maryr69,
If that is the case, you can factory reset the router and go through the setup. The link below may help out.
Reset: http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
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Re: can't login to opendns
Hi @maryr69,
1. It is possible that someone may have enabled Live Parental Controls.
2. Please provide a screenshot of the message if possible.
3. If you are unable to find the credentials, a factory reset can be a way around it.
Regards,
Dexter
Community Team
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Re: can't login to opendns
A screen shot og message when I attempt to log in or of the message I get about blocked content?
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Re: can't login to opendns
I was the one who set up my router and don't recall setting any parental controls. When i try to open the parental controls it tells me that i'm not connected to the internet. So it seems i'm in some loop and can't get out. I have never set up an account with opendns so i'm not sure why websites are being blocked or who the admin is that i need to contact.
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Hi @maryr69,
If that is the case, you can factory reset the router and go through the setup. The link below may help out.
Reset: http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
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Re: can't login to opendns
Thank you for your help. I was finally able to do a factory reset and the issue is cleared up. I appreciate your guidance.
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