can't login to opendns

[maryr69]

I'm having problems logging in to opendns.  I keep getting messages about blocking sites because of content.  I never set up parental blocks or anything.  When I try to login, i enter my email address and it says it doesn't recognize the email address.  I'm really getting frustrated.

[DexterJB · Accepted solution]

Hi @maryr69,

If that is the case, you can factory reset the router and go through the setup. The link below may help out.

Reset: http://kb.netgear.com/app/answers/detail/a_id/9665

Regards,

Dexter

Community Team

[DexterJB]

Hi @maryr69,

1. It is possible that someone may have enabled Live Parental Controls.

2. Please provide a screenshot of the message if possible.

3. If you are unable to find the credentials, a factory reset can be a way around it.

Regards,

Dexter

Community Team

[maryr69]

A screen shot og message when I attempt to log in or of the message I get about blocked content?

[maryr69]

I was the one who set up my router and don't recall setting any parental controls.  When i try to open the parental controls it tells me that i'm not connected to the internet.  So it seems i'm in some loop and can't get out.  I have never set up an account with opendns so i'm not sure why websites are being blocked or who the admin is that i need to contact.

[DexterJB · Accepted solution]

Hi @maryr69,

If that is the case, you can factory reset the router and go through the setup. The link below may help out.

Reset: http://kb.netgear.com/app/answers/detail/a_id/9665

Regards,

Dexter

Community Team

[DexterJB]

Hi @maryr69,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[maryr69]

Thank you for your help.  I was finally able to do a factory reset and the issue is cleared up.  I appreciate your guidance.

[DexterJB]

Hi @maryr69,

You are welcome.

Regards,

Dexter

Community Team