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RMA replacement DOA - nobody will reply to open Support case #30006330
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Hi had a GS305 switch stop working. I did a RMA replacement. The new switch arrived and the power light just slowly blinks and I can't any traffic to pass through. Netgear isn't responding to the trouble ticket/case. How can I get someone to look at this?
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Hello @amheck,
I was able to locate your case. I have reached out to our customer care team and provided them with the additional information posted here. They will assist me in getting a representative to review the next actions for your case and reach back out to you promptly.
Kind regards,
Christine
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Re: RMA replacement DOA - nobody will reply to open Support case #30006330
Spotted a notification in the community here stating:
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Re: RMA replacement DOA - nobody will reply to open Support case #30006330
It's been 3 weeks since I reported the issue. I don't know that any of those potential outages would have to do with them not replying to a support case.
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Re: RMA replacement DOA - nobody will reply to open Support case #30006330
Unrelated 8-)
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Re: RMA replacement DOA - nobody will reply to open Support case #30006330
yes, thanks, I was trying to be nice. 🙂
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Re: RMA replacement DOA - nobody will reply to open Support case #30006330
We need Netgear to jump in .... @ChristineT where are your moderators gone to?
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Re: RMA replacement DOA - nobody will reply to open Support case #30006330
thanks to you both.
FYI, I'm not sure of the exact case number. Under "My Support" on the main page, its listed as Case #30006330 but when you click on that and go into the text of the ticket, its listed as Case #00905238
I'm not sure if one is the ticket and one is the case, but hopefully you can find it
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Hello @amheck,
I was able to locate your case. I have reached out to our customer care team and provided them with the additional information posted here. They will assist me in getting a representative to review the next actions for your case and reach back out to you promptly.
Kind regards,
Christine
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Re: RMA replacement DOA - nobody will reply to open Support case #30006330
Received a call from Customer Care yesterday and we have an advance replacement coming out in the mail. thank you for your help!