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Orbi WiFi 7 RBE973
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Re: After Factory Reset & settings update: share & add-on pr

Bacelo
Aspirant

After Factory Reset & settings update: share & add-on probs

Hello,

I did a factory reset on my NVX to get the benefits on ext4 etc. So I did a backup of all data, saved the settings and all went fine so far with reset etc.
Next I loaded my saved settings file and since that, I can't do an install of any add-on. I get an error like not possible because of another service.
Also I can't access my shares / drives via admin and IP root privileges.

Right now I got no clue how to move on and get this fixed.

Did I made a mistake with the settings file loading this back first instead of first installing the all add-ons I had previously and then loading the settings-backup-file?

As I understand, I can only change this scenario via the boot menu and installing the firmware - right? (as described in FAQ)
If so, which firmware version from flash will be installed with basic settings? My actual installed one or the one it was shipped?

Hope, someone can help me on this.
:idea:
Message 1 of 9
mdgm-ntgr
NETGEAR Employee Retired

Re: After Factory Reset & settings update: share & add-on pr

Bacelo wrote:

Next I loaded my saved settings file and since that, I can't do an install of any add-on. I get an error like not possible because of another service.

You need to re-install add-ons before restoring the config backup. Or remove the lines from /etc/default/services and then install the add-on again. Are you comfortable with SSH and using the vi command?
Bacelo wrote:

Also I can't access my shares / drives via admin and IP root privileges.

Not sure what you mean by this. You can't access your shares when logged in as the admin user? To what? CIFS? AFP? Something else?
Bacelo wrote:

Did I made a mistake with the settings file loading this back first instead of first installing the all add-ons I had previously and then loading the settings-backup-file?

Yes.
Bacelo wrote:

As I understand, I can only change this scenario via the boot menu and installing the firmware - right? (as described in FAQ)

No. A firmware re-install re-installs the OS and resets some settings but it doesn't remove the entries for add-ons from the services list.
Bacelo wrote:

If so, which firmware version from flash will be installed with basic settings? My actual installed one or the one it was shipped?

When you update the firmware it is updated both on the flash and on the disks (otherwise you wouldn't be able to do a factory default to get a clean setup on newer firmware than what the unit shipped with).
Message 2 of 9
Bacelo
Aspirant

Re: After Factory Reset & settings update: share & add-on pr

mdgm, many thanks again for your help!!! :thumbsup:
mdgm wrote:

You need to re-install add-ons before restoring the config backup. Or remove the lines from /etc/default/services and then install the add-on again. Are you comfortable with SSH and using the vi command?

That did it! Removed the lines and was able to re-install. Tonido add-on does't work (network issue) but i'll try to figure it out later.
mdgm wrote:

Not sure what you mean by this. You can't access your shares when logged in as the admin user? To what? CIFS? AFP? Something else?

before, via CIFS I was able to see all folders in the network area. c, admin, ...
mdgm wrote:

No. A firmware re-install re-installs the OS and resets some settings but it doesn't remove the entries for add-ons from the services list.

Ok, so I'll not need to do this as I got done as written above via your help.
mdgm wrote:

When you update the firmware it is updated both on the flash and on the disks (otherwise you wouldn't be able to do a factory default to get a clean setup on newer firmware than what the unit shipped with).

Fine, so always the actual firmware (which makes sense, but I wan't sure...)
Message 3 of 9
mdgm-ntgr
NETGEAR Employee Retired

Re: After Factory Reset & settings update: share & add-on pr

Does changing the admin password help?
Message 4 of 9
Bacelo
Aspirant

Re: After Factory Reset & settings update: share & add-on pr

mdgm wrote:
Does changing the admin password help?

Tried that and follwed by a reboot.

After reboot I have no more access to the unit :shock: (RAIDar stats "booting" - looks like it's stuck)
Did the changes in the service file wie ssh ftp connection (Windows Editor).

I can ping the unit but nothing else. RAIDar does also see it, but web config, ftp and connect via putty is no more possible. *puh*

I'm in office at work right now (connected via vnc) and not visible in front of the unit.

Hopefully I didn't made things worse...

Any advise how to proceed next? Don't want to mess up things and I'm very afraid now.
Message 5 of 9
StephenB
Guru

Re: After Factory Reset & settings update: share & add-on pr

Windows, Mac, and Linux use different text file conventions - linux uses Line feed (LF) to mark a new line, Windows uses Carriage Return (CR) + LF, Mac uses just CR.

You shouldn't edit Linux files with notepad, as that results in a file that uses the Windows convention. There is a freeware program called notepad++ that automatically detects the new line symbols, it is safe to use that.

I'm not sure using the windows editor is what caused the boot problem, though it is very possible.
Message 6 of 9
Bacelo
Aspirant

Re: After Factory Reset & settings update: share & add-on pr

I was guessing that too as I run now in the new problem.

I'm now in front of the unit and it got stuck in booting...

Went now in the booting menu and choosed "os reinstall"

Actual status:
Booting...
Updating FW

Don't know how long this will take ? - hopefully this will get the unit back to work again...
Message 7 of 9
Bacelo
Aspirant

Re: After Factory Reset & settings update: share & add-on pr

The status of the unit still remains the same.
Before I did the change in the service file I saved this. So I have the original file on my pc!
I have no clue how I should move on 😞 I'm really afraid of doing worse...
Will there be some chance via boot menu to connect to unit with telnet and upload the file?
As written above - it's still in the same state and I don't know how long this will take.
Hopefully someone can give me some help / advise.
Message 8 of 9
Bacelo
Aspirant

Re: After Factory Reset & settings update: share & add-on pr

Well .. luckily I got it back to live!

Stupid me ... mdgm asked me if I'm familiar with SSH and using the vi command ... and I didn't listen ...
Stupid me to edit the file with the windows editor!!!

As mentioned by StephenB:
StephenB wrote:
Windows, Mac, and Linux use different text file conventions - linux uses Line feed (LF) to mark a new line, Windows uses Carriage Return (CR) + LF, Mac uses just CR.

You shouldn't edit Linux files with notepad, as that results in a file that uses the Windows convention. There is a freeware program called notepad++ that automatically detects the new line symbols, it is safe to use that.

I'm not sure using the windows editor is what caused the boot problem, though it is very possible.


That was the problem (Windows Editor)!

So I did some reading and searched the web and found the solution via boot menu & ssh connect.
Removed the Windows \r trash and did a reboot - viola.

Thanks goes to mdgm & StephenB for their fast and superb support - I was just to stupid to read correct and listen...
:oops:

I'm not sure to post the solution here and if it's fine for the Jedis, so I kept the solution short.
Message 9 of 9
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