Boot issues... (ticket 18011468)

Could you provide log file?

Actually, the same thing just happened again, and I didn't get the logs off the Pro before it happened. The whole system just locked up, and I eventually had to hard turn it off. When I turned it back on, it took a few tries and I eventually went into the Boot Menu, selected Normal, and now it has been sitting at the "Booting..." prompt for 30 min. All 6 discs are displayed in the LED, but there is no accessing the NAS, i.e. ReadyNAS doesn't spot it.

Can I please get some help?

Bo

If you have a spare drive then I would suggest you roll back to 4.2.19. Down load 4.2.19 and have it readily available on your PC. Then install the spare drive and see if you can get the unit to boot with the spare drive. (ReadyNAS units need at least one drive to boot.) If it boots, once it has booted, open Frontview and go to System and then click on update. Do not check for update. Instead, click on the local tab and then browse to the location of the saved 4.2.19 file and initiate the installation. Once you have reinstalled 4.2.19, shut the unit down and remove the spare drive. Then install the disk set, being careful to put each drive in it's original bay (marking the drives, at least temporarily is a good idea). Then on boot, go into the boot menu:

Ultra 6 / Ultra 6 Plus / Pro 6

To access the boot menu:

Power off your unit.
Using a straightened paper clip, press and hold the Reset button.
Press the Power button to power on the unit.
Continue to press the Reset button until the status display screen shows an boot menu message.
Press the Backup button to scroll through the boot mode options.
Press and release Reset button to confirm your boot menu selection.

The system boots in the selected boot mode.

The first option will be the normal boot, the second option will be the factory default (caution this one will wipe your drives) the third option is O/S reinstall. This is the one you want, as 4.2.20 T32 is on the drives and 4.2.19 is now in flash memory. It will use the OS in flash memory to overwrite the OS on the drives. When finished, hopefully it will boot normally. If it does not, your remaining option is to contact technical support via an online ticket.

Hi,

Thanks for the info. I actually got in contact with Netgear who looked into the system. Their first feedback was that it possibly had something to do with ReadyNAS Photos II which I just installed. They forwarded the ticket to their senior technicians, who are the ones to uninstall the add-on, and I am just waiting for their feedback this is done.

I guess what you were suggesting would install a new FW, and that would probably also uninstall the add-on, so the result would be the same, thanks for the suggestion!!!

Bo

Installing a new firmware doesn't touch add-ons. I'd be surprised if Photos II was the problem but I guess it's possible.

Come on Netgear.... Have had this logged for 28 hours now, and been on the phone with them twice. The ticket (18011468) is escalated to L3, and I am just waiting for someone to pick it up and sort out the OS. The Pro is sitting in DebugMode, and the L2 guys have verified they think it is the Photo add-on.

Come on.

48 hours and counting. Just give me an indication that someone is working on this...

maybe edit the thread title with the case number (as is customary)?

At least now someone is working on the issue. An L3 technician wrote me that my Telnet had "expired" and I needed to set it up again, and he would into it all tonight when he got into work:)

Bo

KillerBob

Just in case the L3 technician had not noticed the update as of yet, I have informed them that the session is active and they can proceed.