Re: Data volume lost after the latest firmware upgrade RN104 - inactive volume.

Cosse · ‎2017-10-13

This is what happened.

Readynas 104, raid 5 on 3 discs 1 is a backupdisc (RED WD) to the other three.
4 disk 1TB each one. 2st Seagate ST and 1 Red WD in the raid.

After the last firmware update on my Netgear RN104, the raid didn't work anymore? One after the other the discs went to inactive status. I see only the error remove inactive volume. I then shut it off and connected the disks to my PC to try and see what happened, but I could not figure out what had happened. When I put them back it began to initiate the disks as if they were new to the machine. Then I took out the power so it would not get worse? How far this has gone, I do not know. But you are proud and a MAN! Now it feels like it's all porridge on the discs? I have tried using recovery tools to recreate my files, but none of the programs I tried have managed to produce some files. Do I think I might have done worse? probably! I did not really act rationally when I realized it was going to hell ...
and all data was unaccessible.

Please I need support to recover the data.

mdgm-ntgr · ‎2017-10-14

So you don't have a backup?

It does sound like what you've done has made the problem worse.

Cosse · ‎2017-10-15

Oh yes! The 4th disc was a backup disk, but it also left off at the same time

StephenB · ‎2017-10-15

If you are interested in Netgear's data recovery, there is some information here: https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service

Cosse · ‎2017-12-05

Hi thanks for your answer. Sorry to say i am not intrested to pay for anything thats not my fault. I think that netgear should fix this for free!

Cosse · ‎2017-12-05

Actually, it does not matter how many backups I have or do not have, nevertheless, netgear's update destroyed my raid. according to me, it's them who is guilty of that now I need help.
If you do not show greater responsibility to their customers, they might consider discontinuing data gadgets. Some users have very important information on their nas machines.
I have sent my disks for recovery at a company in Stockholm, but they would have about 1000 dollars to fix them, which I can not afford! But who has it today! I agree with others here on the forum I will scratch my RN104 to set up a PC instead.
As I see it, it's not the product that's wrong, but the way Netgear manages its actions towards its customers!

StephenB · ‎2017-12-05

@Cosse wrote:

... If you do not show greater responsibility to their customers...

I expect you are aiming that at me. FWIW, I don't work for Netgear. Superusers are customers, not employees.

Cosse · ‎2017-12-05

Really sad! It was of course directed at Netgear, not you!
I'm using Google translate of it, it will be a bit strange sometimes.

Cosse · ‎2017-12-05

how the fu.. do i change your own posts!

StephenB · ‎2017-12-05

@Cosse wrote:

how the fu.. do i change your own posts!

There is an edit control (click in the vertical dots on the right of the post). There is a time limit - not sure how long it is.

Cosse · ‎2017-12-05

Ahaha thats way it not works! Thanks
And again sorry

StephenB · ‎2017-12-05