Delete existing Amazon Drive Credentials so it prompts for new ones?
Hi,
How do I delete the existing Amazon Drive authentication that is stored on my ReadyNas, so it will prompt me to re-enter the info? I've tried mulitple browsers as well as performing a OS reinstall and still no luck.
The error message i am getting in the logs is:
System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive.
I can confirm that the readynas third party authorisation within amazon has been removed, so the above error message is technially correct. How do i get the readynas to prompt me for the login details again?
Re: Delete existing Amazon Drive Credentials so it prompts for new ones?
Hi jbajada,
Welcome to the Community!
What is the current firmware of the NAS? If you click the Leave button on the Amazon Drive app, it should ask again for the Amazon credentials when you switch it on.
You can also provide to me the logs. Please upload it to a file sharing site and then PM me the download link.
Re: Delete existing Amazon Drive Credentials so it prompts for new ones?
Hi jbajada,
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Re: Delete existing Amazon Drive Credentials so it prompts for new ones?
Hi John,
Sorry for the delay in getting back to you.. My firmware version is: 6.9.4 Hotfix 1. There is no leave button on the Amazon drive app. It stays in the off position and wont turn on.. (you actually see it move very quickly to the on and back to the off position when you click on the cloud tab at the top).
Is there a way i can remove the amazon credentials from the NAS so that it prompts me again to put in my login details?
Re: Delete existing Amazon Drive Credentials so it prompts for new ones?
Hi John,
There isnt a leave option.. The amazon option is in the OFF position and will not allow you to select ON as you can with the other cloud backup options..
Within Amazon Drive, it says: Your account does not currently have any connections.
Here is the logs:
Oct 19, 2018 02:26:44 PM
System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive.
Oct 19, 2018 02:12:22 PM
System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive.
Oct 12, 2018 08:33:48 PM
System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive.
Oct 12, 2018 05:49:57 PM
System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive.
Oct 12, 2018 03:29:13 PM
System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive.
Oct 12, 2018 12:08:35 PM
System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive.
Oct 11, 2018 06:32:03 PM
System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive.
Re: Delete existing Amazon Drive Credentials so it prompts for new ones?
Hi jbajada,
Can you download the complete system logs of the NAS? You should be able to download that by going to System > Logs. Please upload the zip file to a file sharing site and then PM me the download link.
Re: Delete existing Amazon Drive Credentials so it prompts for new ones?
Hi jbajada,
It seems there is a config in the back end that is stuck which is why you cannot turn on the Amazon drive. Please enable the Secure Diagnostic Mode so we can try fixing it via back end access. You can enable it by going to System > Settings > Support then PM me the 5-digit port number.
Re: Delete existing Amazon Drive Credentials so it prompts for new ones?
Hi jbajada,
I am just checking if you still need assistance on this issue. If you still need help, you can just enable the Secure Diagnostic Mode then PM me the 5-digit port number.
Re: Delete existing Amazon Drive Credentials so it prompts for new ones?
Hi jbajada,
Engineering needs to diagnose the issue further to be able to fix it which is why they need to have an access to the NAS. You may just enable the SDM and then provide to me the port number.
