Please can someone help, My ReadyNas Duo V1 crashed yesterday (Sunday) and it has all my holiday and family photos on it for the last ten years. When I have a single drive in it Raidar sees the unit but not the drives. The blue light pulses and all the LEDs flash three times quickly then twice slowly. I have tried the 5 second reboot but no change.
Raidar says 'No disks detected'. Disk one is a seagate barracuda 7200.11 disk but disk 2 is a samsung and Raidar says the same with that one. I'll try seatools and post back.
I have a Startech USB connected drive docking system to my laptop and I have tried both the seagate and samsung drives in that with seatools and neither of them can be found although they do spin up.
It may not be detected in SeaTools when you hook it up via USB.
It's possible you could have a bad chassis.
Do you another disk you could try in the Duo?
If you purchase e.g. a 312, you could contact support for assistance in recovering your data. Hopefully your disks and array are fine. You do need to be careful to follow the procedure they suggest if you do this (don't put disks in till it is suggested to do so etc.)
Sorry I don't have a spare disk. How should I be attaching the drive to use seatools? I have a desktop running windows 8 so I could hook it up to that internally. I am desperate to check the data is still there.
I can see a 312 on amazon. Funny I just upgraded my router to a Netgear 6300AC and was looking at maybe a NAS upgrade then. Maybe it knew 🙂 And thanks for the support here mdgm, very much appreciated.
Sounds like there may be issues with the disks then.
Can you power off the Duo, remove the SeaGate drive and see if the NAS recognises either of the old drives?
If it still doesn't recognise them you might need to consider contacting a 3rd party data recovery service, but note that these can be quite expensive.
Just waiting for it to create the volume on the new drive then I will try that.
Excuse me for being naive but I thought the RAID array was supposed to prevent this? There were two drives in the Duo, one being a copy of the other I thought, so how come both have failed?
I have seen posts elsewhere about 'ReadyNAS Data Recovery - VMware recovery tool' is that worth trying?
This is interesting. Just tried what you said with disk 1 and no joy, LEDs still do three quick flashes followed by two slow ones. To power down I had to remove the power lead. But with disk 2 on initial startup the top LED flashes three times before going to three quick flashes followed by three slow ones. Also I was able to shutdown the Duo properly with disk2 but couldn't with disk 1 as I said.
Any suggestions? Also what would happen if I put the new drive in as disk 1 and then put disk 2 in?
I have now obtained my third externally stored drive and tried that in seagate tools and the drive checks out fine on the short generic test. However, when put it in the Duo is fails to boot and again I get the LEDs blinking three long times followed by three short ones.
HELP!! It has the photo's on of my 3 year old bunny boy before he died in 2012.
Did you try Linux Disk Reader on the PC (http://www.diskinternals.com/linux-reader/). It will not work on disk 2 (assuming xraid/raid-1), but it should work on disk 1. It is a freeware app, that runs on Windows.
It was just a disk from the duo removed to an offsite location in case of a burglary or some such. I think it was a disk 2 but not sure. Yes it says plenty of files are there but as its 1TB it will take a while to do the lot.
I've just ordered a ReadyNas 312 to replace the duo to see if that will read the drives. I have put a new disk in the duo and raid says 4.1.13 in the info column but I can't login on the control panel to do a set-up. EDIT: default password worked. But it can be seen on the network.
Linux Reader will not see any data files on disk 2, only the OS partition. Data is there, but in an area of the disk that appears unformatted. So hopefully it was disk 1.
It may have been a disk 1 once as I thought all the raid array disks were interchangeable so I swapped them round every six months or so. Linux raid recovery does say it can see files but I need to pay to get them back. Sorry my poor use of the word backup, I didn't mean the Duo backup facility.
A thought, what would happen if I put one of the old drives in with the new one as disk 1? At this stage I don't think I have anything to lose.
So any idea how much it would cost to recover the data professionally? Or should I just pay diskinternals and see what that recovers?
It may have been a disk 1 once as I thought all the raid array disks were interchangeable so I swapped them round every six months or so. Linux raid recovery does say it can see files but I need to pay to get them back.
Linux Reader is free, you should not be asked to pay if you are using that. Are you sure you downloaded the correct utility? And are you sure you are seeing your data files, and not the OS files?
AdrianReady wrote:
Sorry my poor use of the word backup, I didn't mean the Duo backup facility.
I didn't think you did. But swapping internal drives to make a backup is not a good method.
AdrianReady wrote:
A thought, what would happen if I put one of the old drives in with the new one as disk 1?
Nothing good. It either fails to boot or destroys your data.
AdrianReady wrote:
So any idea how much it would cost to recover the data professionally? Or should I just pay diskinternals and see what that recovers?
If you are prepared to pay, start by asking Netgear for a quote.
It may have been a disk 1 once as I thought all the raid array disks were interchangeable so I swapped them round every six months or so. Linux raid recovery does say it can see files but I need to pay to get them back.
Linux Reader is free, you should not be asked to pay if you are using that. Are you sure you downloaded the correct utility? And are you sure you are seeing your data files, and not the OS files?
For the disk essentials it was the actually recovery of the files they were asking me to pay for, using the Raid Recovery tool. I'll go and check Linux Reader.... no it won't read the disk and the properties says it is a Disk 2.
StephenB wrote:
AdrianReady wrote:
Sorry my poor use of the word backup, I didn't mean the Duo backup facility.
I didn't think you did. But swapping internal drives to make a backup is not a good method.
StephenB wrote:
AdrianReady wrote:
A thought, what would happen if I put one of the old drives in with the new one as disk 1?
Nothing good. It either fails to boot or destroys your data.
Okay, thanks. I thought Raid technology was supposed to copy things across seemlessly and automatically.
StephenB wrote:
AdrianReady wrote:
So any idea how much it would cost to recover the data professionally? Or should I just pay diskinternals and see what that recovers?
If you are prepared to pay, start by asking Netgear for a quote.
Looks like I will need to go down that route then. Whatever happens I'm not going to get anything working or recovered tonight.
I haven't heard anything one way or another about diskinternal's paid tool in this forum. If Netgear's price is very high, then you could risk paying for diskinternal's tool first. It should be non-destructive.
AdrianReady wrote:
I thought Raid technology was supposed to copy things across seemlessly and automatically.
Well, you have one disk with a corrupt OS partition, and a second that is either (1) blank or (2) already formatted for the NAS
Scenario (1) - new disk is blank case 1a - The NAS could potentially decide that it was a new install, since one drive was unformatted and the other not bootable. In that case, the factory install wipes the old drive. case 1b - The NAS sees the formatted drive, tries to boot and fails - leaving you where you are now.
Scenario (2) - new disk is formatted for the NAS already case 2a - the NAS treats the old disk as a newly inserted drive, and syncs the old disk to the empty new one. This wipes your data case 2b - the NAS sees the old disk as formatted, and refuses to sync - again leaving you where you are now.
The outcome you are wanting is that the NAS would reinstall the OS on the old disk (new->old), but sync the data volume in the opposite direction (old->new). That just won't happen.
An OS reinstall might possibly work, but given your strong need to get the data back with minimum risk, I'd start with Netgear support.
