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Re: Error: DO_RAW_SPIN_LOCK+C, need to resync...

mrvincent
Aspirant

Error: DO_RAW_SPIN_LOCK+C, need to resync...

Hi, I think it's after a reboot... I rebooted my ReadyNAS 104 then went to job, then realised I wasn't able to access it...

 

Came back to home and it's displaying: DO_RAW_SPIN_LOCK+C.... I went so stressed, because I already lost some data with this tons of errors I did in the past. it's running since fresh "format" on x-raid 3x4TB WD Reds... 

 

The only things I recently done different, is trying of doing a snapshot of my Thicks LUNs iSCSI...

 

Now it will resync for 3-5 days, then I'll do a backup, I can currently access the shares and the web interface....

 

Any suggestion on what's bad?

 

I downloaded the log... And don't want to lose my (some new) datas, it's priceless... 

Thanks!

Model: RN104|ReadyNAS 100 Series
Message 1 of 8

Accepted Solutions
StephenB
Guru

Re: Error: DO_RAW_SPIN_LOCK+C, need to resync...


@mrvincent wrote:


I'll factory reset it, hope I can get back all the data back from it...

 


Unfortunately, a factory reset does destroy all the data.

View solution in original post

Message 3 of 8

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mrvincent
Aspirant

Re: Error: DO_RAW_SPIN_LOCK+C, need to resync...

Ok, after 2 days "re-syncing", it went back this morning froozen with DO_RAW_SPIN_LOCK+C and started back re-sync from scratch...
I'll factory reset it, hope I can get back all the data back from it...

 

 

 

It could be VERY NICE if somebody find what causes that, so community don't get this problem again...

Message 2 of 8
StephenB
Guru

Re: Error: DO_RAW_SPIN_LOCK+C, need to resync...


@mrvincent wrote:


I'll factory reset it, hope I can get back all the data back from it...

 


Unfortunately, a factory reset does destroy all the data.

Message 3 of 8
mrvincent
Aspirant

Re: Error: DO_RAW_SPIN_LOCK+C, need to resync...

Yeah I know, did my 4TB backup, took a while, did factory reset, put back the settings... Then I'm transfering back my data..... This is ridiculously long... And this is about the third time I get strange errors like this with this netgear product....

 

I just wanna understand what's is going wrong... So it won't happens again...

Message 4 of 8
Marty_M
NETGEAR Employee Retired

Re: Error: DO_RAW_SPIN_LOCK+C, need to resync...

Hello mrvincent,

 
The error may occur due to a lot of possible reason. I believe in your case it can possibly determined if our engineers can have remote/console access to the NAS to debug it.
 
Regards,
Marty_M 
NETGEAR Community Team

Message 5 of 8
mrvincent
Aspirant

Re: Error: DO_RAW_SPIN_LOCK+C, need to resync...

I already did a factory reset... 

Message 6 of 8
Marty_M
NETGEAR Employee Retired

Re: Error: DO_RAW_SPIN_LOCK+C, need to resync...

Hello mrvincent,

 
It does appear that you already decided to factory reset  and reconfigure the NAS from from scratch. I do apologize for the inconvenience. If in case the problem occurs again you may contact support, avail a contract  for escalation to our higher tier or to our engineering department.
 
Regards,
Marty_M 
NETGEAR Community Team

Message 7 of 8
Marty_M
NETGEAR Employee Retired

Re: Error: DO_RAW_SPIN_LOCK+C, need to resync...

Hello mrvincent,
 
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 

 

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

 

Regards,
Marty_M
NETGEAR Community Team

Message 8 of 8
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