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Re: Files disappear when accessed by two users at once.

NathanJJJ81
Aspirant

Files disappear when accessed by two users at once.

Hello,

One of my users is reporting a strange situation, when multiple people access the same file and try to save it the file disappears and can no longer be accessed.

I have some coders who access the same script. They are reporting this issue.

User A creates file, saves it, and closes it.
User B opens file.
User A opens file.
User B saves file.
User A saves file.
File disappears.

Has anyone experienced this before? Any ideas on a work around or fix?
Message 1 of 3
TeknoJnky
Hero

Re: Files disappear when accessed by two users at once.

most applications, and their files, are not designed to handle such situations.

when user a opens the file after user b, user a does not have any changes that user b made. So when user A saves his copy after user B, it will normally overwrite any changes that user B made which are now gone.

what application or type of file is it?

does it happen when stored on some other non-nas network location?
Message 2 of 3
NathanJJJ81
Aspirant

Re: Files disappear when accessed by two users at once.

Hi TeknoJnky,

I agree with you on this, that this user behavior is not a best practice. The file in question is a TSQL script, and the situation does not happen off the NAS.
The part that is confusing to me is that the file just disappears after User A saves the file, I get that it should overwrite User B's changes but it should not apparently blink the file out of existence. This is concerning because I run a large network with a big amount of automation, simple user education probably wont be enough.

I am running ReadyNAS 2100 vs [X-RAID2], on RAIDiator 4.2.22

Thanks in advance for all suggestions and help!
Message 3 of 3
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