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Firmware update brick

Arafel
Aspirant

Firmware update brick

I wish I had looked at these forums before doing the update to my Readynas.  I got a prompt to update to 6.8.1 firmware when I logged into the admin console today.  I applied the update and now the device won't respond to any pings.  I can't find the specific details on how to do a usb recovery on this device.  I am hoping all my data is still there and if I roll back the firmware it will work again.

Model: RNDU2000 (ReadyNAS Ultra 2)|READYNAS ULTRA 2 (DISKLESS)|EOL
Message 1 of 7

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Arafel
Aspirant

Re: Firmware update brick

Thanks to mdgm for all of his help!  It turns out that the Readynas had no issues.  A port on my netgear switched seems to have died at the exact time of the reboot to do the new firmware.  Given the timing I was chasing the wrong flag.

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Message 7 of 7

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StephenB
Guru

Re: Firmware update brick

Do you recall what firmware you were running before the update?  Also, what apps (or ssh installs) were you running?

 

Do you have a backup of the data?

 

Try powering down and removing the disks (labeling by slot) and then power up again diskless.  Then see if the NAS responds to ping, and if RAIDar detects the NAS with a no-disks status.

Message 2 of 7
Arafel
Aspirant

Re: Firmware update brick

I was running 6.8.0 and went to 6.8.1 with the firmware update.  The only app I had running on it was transmission bit torrent client.

 

I have a partal backup but not a complete backup. I currently have pulled one of the drives since I was running in Raid 1.  I figured whatever I try would only possibly corrupt one disk and the other copy I could attempt a recovery through other means.

 

Last night I did boot the readynas up into tech support mode due to a private message.  With Raidar it couldn't detect the device.  After plugging a second network cable in to the other ethernet port I was able to detect it.  Raidar showed the 6.8.1 firmware on there.  I noticed that the main network port was pulling an invalid IP addresss.

 

 

Message 3 of 7
StephenB
Guru

Re: Firmware update brick

Did you try a regular boot with only the secondary ethernet port connected?

Message 4 of 7
mdgm-ntgr
NETGEAR Employee Retired

Re: Firmware update brick

If there was no network connectivity when booted into tech support mode and you then fixed it then you'd need to power off and boot back into that mode again to get tech support mode setup properly.

Message 5 of 7
Arafel
Aspirant

Re: Firmware update brick

Yes when I initially booted it there was no connectivity.  I have now rebooted it so hopefully its in tech support mode properly.

Message 6 of 7
Arafel
Aspirant

Re: Firmware update brick

Thanks to mdgm for all of his help!  It turns out that the Readynas had no issues.  A port on my netgear switched seems to have died at the exact time of the reboot to do the new firmware.  Given the timing I was chasing the wrong flag.

Message 7 of 7
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