General question re new support ticket at my.netgear.com

[soapstone]

I am trying to log a new ticket at my.netgear.com. I answer the questions, fill out the text box with a lot of technical information, click the submit button. The button goes down & comes back up but nothing happens. I tried with Firefox 25 and IE9. I must have tried to submit a ticket four times, I am wondering if four identical tickets were entered into their system.

I just checked my email account, and nothing has appeared there as well; I was hoping to find a message indicating we have recieved your information and will get back to you in due time.

Any ideas?

[chirpa]

Try calling them?

[soapstone]

I'm outside the 90day window, so I thought the only way to start a ticket was via email, that I'm not allowed to use phone of chat 😞

[chirpa]

Ah in that case yes. Try emailing support@netgear.com your issue above.

[soapstone]

thx a bundle! I do that!

[soapstone]

that didn't work. This is the text of the email I received today.

Thank you for contacting
NETGEAR. This email address is
not monitored and your request has
not been submitted to our Support
team. To request online technical
support, visit our NETGEAR Support
website at
http://support.netgear.com. You can
also register your product, find
firmware updates, and view
frequently asked questions on the
Support website.

Thank you,
NETGEAR Technical Support

[soapstone]

I guess I had too much information in the freeform text box. When I limited the amount of text, then I could add the ticket.