Login to ReadyNAS Authentication Fails

[Mad_Pierre]

I can no longer connect to my ReadyNAS 204 over the network from any of my Windows 10 PCs. All I want to do is setup Windows backup to shared folders on the device. This has worked previously but is no longer working.

The ReadyNAS is visible on the network but using explorer to connect to it asks for login which fails for both a user setup for a share and as the ReadyNAS admin user. I can connect fine using same credentials via Readycloud web, get to the admin page, configure shares etc.

Firmware is 6.10.3 (latest)

I have checked SMB 1 is installed in Windows (as this seems to be an issue when i have Googled...)

This is doing my head in. Anybody help? Thanks.

The ReadyCloud app might work for backup but I have found it to be a right pain - not working properly for large amounts of large video files in the past so I would rather not explore that avenue again.

[StephenB · Accepted solution]

---

@Mad_Pierre wrote:

Used the admin account

---

That should have worked (assuming you also entered the correct admin password).

Is the NAS admin password still set to password? The system won't let you map the full volume if you are using the default password.

Does

net view \\nas-ip-address

show you the full share list?

[StephenB]

---

@Mad_Pierre wrote:

I have checked SMB 1 is installed in Windows (as this seems to be an issue when i have Googled...)

---

It's not an issue with your NAS.  Only legacy NAS running 4.x or 5.x firmware.

---

@Mad_Pierre wrote:

The ReadyNAS is visible on the network but using explorer to connect to it asks for login which fails for both a user setup for a share and as the ReadyNAS admin user.

---

Try running CMD on the PC and and enter

net use * /delete /y
net use t: \\nas-ip-address\data /user:admin nas-admin-password

using the real nas ip address and admin password of course.  Be careful on the typing - particularly spaces and the slash direction.

The first command terminates any open SMB sessions on the PC.  The second attempts to mount the NAS data volume as drive letter t.  BTW, if you use flexraid, you'll need to substitute your actual data volume name for "data".

If this works, you likely have a credentials issue on the PC.

[Mad_Pierre]

net use gives the same problem. Error:

System error 86 has occurred.

The specified network password is not correct.

This happens from multiple windows 10 PCs.

Authentication is set to Local Users and Workgroup name set same on ReadyNAS as PC

[StephenB]

---

@Mad_Pierre wrote:

net use gives the same problem. Error:

System error 86 has occurred.

The specified network password is not correct.

This happens from multiple windows 10 PCs.

Authentication is set to Local Users and Workgroup name set same on ReadyNAS as PC

---

Did you test this with the NAS admin account?  Or did you use different credentials?

[Mad_Pierre]

Used the admin account

[StephenB · Accepted solution]

---

@Mad_Pierre wrote:

Used the admin account

---

That should have worked (assuming you also entered the correct admin password).

Is the NAS admin password still set to password? The system won't let you map the full volume if you are using the default password.

Does

net view \\nas-ip-address

show you the full share list?

[Mad_Pierre]

---

Is the NAS admin password still set to password? The system won't let you map the full volume if you are using the default password.

---

That was the issue! Changed the password and now it will accept a password when trying to browse in Explorer and I can see shares etc with admin user!!!

Thank you very much for your help. Knew it had to be something simple!

I've had this working before though? Has this been introduced in an update?

[StephenB]

---

@Mad_Pierre wrote:

---

I've had this working before though? Has this been introduced in an update?

---

I don't believe anything has changed here for a while.

You might want to check the windows credentials (via the windows credential manager) in the PCs, to make sure they are correct.