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I use to love Netgear products but have been pretty frustrated as of late since the ReadyCloud firmware updates. I can no longer trust the equipment.
I performed the 6.4 to 6.5 firmware update then through the dashboard performed a "Factory Reset". 2 days later now that the array has rebuilt I tried to login with "admin" and "password" but it won't let me in. I know the IP is correct because I use Raidar and it lists the 2 IP addresses. (I have both ethernets plugged in. 192.168.1.7 and 192.168.1.12)
The strange thing is if I say "cancel" it takes me to the recovery screen where it seems to list the prior recovery questions that I had setup. Yet using my old password I still can't get in. I have even cleared the cache.
I'm effectivly locked out of the unit with no clue why it either won't let me in or why it didn't seem to properly reset itself back to a factory default state.
Thanxs guys. I guess I miss read the manual on that part. It works find now..... though it seems to have created another problem which I guess I'll start a new thread for.
Also try clearing your web browser cache, close your web browser then reopen the web admin page. This should make sure that any caching of the web admin pages for your system before you did the factory reset are properly flushed.
Have you tried on another computer? If so, please try OS reinstall from the boot menu. If that still gives you the same results and you do not have important files stored to the volume of the NAS then factory reset from the boot menu is okay.
So I powered off the NAS. Held a paper clip on the reset. Powered the unit back on. Saw the "Boot Menu" come up on the LCD. Released the paper clip. And a half hour later the blue power light is still blinking but I have no options to factory default. LCD still says "Boot Menu". What gives?
In addition to bedlam1's suggestion, once the LCD displays "Factory Reset" you need to push again the reset button at the back using your paper clip for 2-3 seconds. Then the system would reboot itself again and the restoration process will start.
Thanxs guys. I guess I miss read the manual on that part. It works find now..... though it seems to have created another problem which I guess I'll start a new thread for.
