No volume anymore (#15653350)

[gregardy]

Hi,

For several hours following the substitution of any of disk volume C does not run more accessible.

I have one ReadyNASRNDP6000 (4.2.16) with, initially 3 discs (discs 1 to 3) and WDC WD5002ABYS 3 discs (discs 4-6) Hitachi HDS722020ALA330.

I''ve recently replaced the disk 1 by a WDC WD5002ABYS WDC by WD30EZRS-00J99B0. The procedure went well. Then, I''ve replaced disk 2 (WDC WD5002ABYS) by WDC-WD30EZRS 00J99B0. The latter has been detected as faulty.
I'ai then replaced by a new WDC-WD30EZRS 00J99B0 ...
"Data Volume Will Be rebuilt with Disk 2." & "RAID sync Started on volume C"
During this operation, the disc 1 has been detected as faulty. At the end, my volume was no longer accessible and disk 1 is now detected as 'OK'
What can I do?

Any help would be greatly appreciated.


case "15653350"
No reply from Netgear support since 21/05/2011!

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5/21/2011 3:52:00 PM
MAC address:
Bonjour,

Depuis quelques heures et suite au remplacement d''un disque, le volume C n''est plus accessible.

Je dispose d''un ReadyNASRNDP6000 (4.2.16 ) avec, initiallement 3 disques (disques 1 à 3) WDC WD5002ABYS et 3 disques (disques 4 à 6) Hitachi HDS722020ALA330.

Récemment j''ai remplacé le disque 1 par un WDC WD5002ABYS par un WDC WD30EZRS-00J99B0. La procédure s''est bien passée. Ensuite j''ai remplacé le disque 2 (WDC WD5002ABYS) par un WDC WD30EZRS-00J99B0. Celui-ci a été détecté comme défecteux.
Je l''ai alors remplacé par un nouveau WDC WD30EZRS-00J99B0...
"Data volume will be rebuilt with disk 2. " & "RAID sync started on volume C"
Lors de cette opération, le disque 1 a été détecté comme défecteux. A la fin de l''opération mon volume n''était plus accessible et le disque 1 détecté comme 'OK'
Que puis-je faire ?

Toute aide serait grandement appréciée.


case "15653350"
Aucune réponse du support Netgear depuis le 21/05/2011 !

[PapaBear1]

I would contact technical support again and ask that it be escalated to the next level. Unless you have a current and complete backup of your data, I would not do anything else at this point.

You might want to edit the first post and add the case # to the header to catch the eye of a wandering Jedi.

[gregardy]

Thank's

I'm waiting for a ...Jedi Nas Specialist...

[mdgm-ntgr]

If you don't post an update to your case for a few weeks or so (I think) it'll be automatically closed, so I would suggest you post an update to your case indicating you are waiting for a response (if you haven't in the past few days or so).

[gregardy]

thank's, but...
still No reply from Netgear support since 21/05/2011 ! ! !

[Jedi_Knight]

I would suggest continue working with tech support and being patient on it.

[gregardy]

thank's, but...
still No reply from Netgear support since 21/05/2011 !

[gregardy]

still No reply from Netgear support since 21/05/2011 !
I thought I had bought a professional product with professional support.

Obviously not ...

[mdgm-ntgr]

Is the case closed or open? Have you been contacting tech support seeking an update?

[beisser1]

i have notified the responsible supportcenter. you should be contacted regarding your issue shortly.

[beisser1]

ah i have seen they have contacted you.

unfortunately i cant read french so im not sure what they wrote you.