I set a recovery question & password (& recorded both). But did not setup the SMTP mail sender.
When I came to have to recover my password, I filled in data & entered my email & hit submit. I suspect my password was reset & the email send was attempted but this failed. At this point I think my password has a new value. & since I can never receive the email is now un recoverable. I found my admin password but it now no longer works.
2 further issues.
- The password recovery based on email is a bit heavy for a home user, may be offering multi / question response would be sufficent, assumming the administrator set this up.
- The recovery question & password should not be allowed to be set if the email set up has not been configured AND Tested.
A minimum you need a warning that the recovery mechanism is dependent upon the email facility.
Thanks i found the os instal feature, but have a problem with that - raised separate question so as not to confuse the issues. Is there a bug ? does failure to set the smtp cripple the p/w ?
Your links - has an missleading instructions - I did find the correct text somewhere on the web but not in the link you are offering. i added the key bit that is missing.
To access the boot menu: 1. Power off your storage system. 2. Using a straightened paper clip, press and hold the Reset button. 3. Press the Power button. The system powers on. 4. Continue to press the Reset button until the status display screen shows a boot menu message.
>>>> RELEASE THE RESET BUTTON <<< 5. Press the Backup button to scroll through boot mode options
I now have admin access, but I dont have my disk back online - the encryption key doesnt seem to be being picked up - I'm getting the 'please remove inactive volumes in order to use the disk' message.
