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jmarczeski's avatar
Dec 01, 2016

Power button and loss of connectivity

Recently have a ReadNAS 2120V2

Firmware 6.6.0

Computers Connected Win10 pro

 

Nas seems to be dropping the connection to the network from time to time.  The ethernet cards are set up as a bonded pair and active backup (eth1 over eth0) with a fixed IP address

Per the front LED indicators both cards are active as the leds are blinking.  Restarting the individual computers does not help.  I cannot access

the NAS via a browser.  It will time out.  

My only recourse is to shut down the NAS and restart.  However, hold down the power button does nothing.  Per the manual i hold down the button, but the led will never start blinking.  Have held the power button for upto a minute.  Only way I can reboot the unit is to use the powerbutton in the back, but then it takes hours for a resync.

 

Any sugestions?

22 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Have you tried disabling IPv6 on the NAS?

     

    Have you checked the logs for clues? Many of the logs are timestamped.

    • jmarczeski's avatar
      jmarczeski
      Guide

      well disabling IPv6 did not even come up in my thoughts, but have disabled now.

      There is nothing in the logs saying that there was a problem with the ethernet cards

      Only thing logged was back up failure, I am assuming this was due to loss of connectivity with the network

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        There are several log files in the logs zip download. They should give at least some indication as to what happened.

  • so this thread been address my issue with the NIC

    However, the other issue does not seem to have gotten any attention.

    I cannot turn off the unit via the power button on the front panel.

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