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Re: Probably power supply issue
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I've read through a number of issues with the power supply failing on various models. I suspect that's what I have. My unit (ReadyNASRND4000) has been running fine for a number of years (5 according to my registration information). It's plugged into a surge protector / uninterruptable power supply. After a recent power outage I noticed it hadn't come back up. And it doesn't respond to the power button. Nor does plugging it into different outlets help. So I suspect that I have a powersupply failure.
Apparently this is a known problem with some models / SN#'s do I would like to know if that applies to my unit. Also what I need to do to replace the power supply.
Since my model is no longer available, if it's not just the power supply, I would like a recommendation on a replacement unit that will accept the existing drives / formatting. I 4x2T drives in RAID configuration giving me 6T usable. I think I'm using NetGear's format. So I need to know how I migrate those drives to a new unit if I can't fix the power supply issue.
Thanks
Mark - a very happy customer until this came along! 🙂
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Re: Probably power supply issue
Hmmm, doesn't seem to have included the model number field in the actual post. I have a ReadyNASRND4000 purchased in 2011 and running fine until now.
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Re: Probably power supply issue
Can you tell us if it a v1 or a v2 NAS? Please read this link - the labels ARE misleading. http://www.rnasguide.com/2012/01/09/how-to-tell-whether-i-have-a-duo-v1-or-duo-v2-or-nv-v1-or-nv-v2/
Warranty of the NV+ v1 was generally 5 years, so check your purchase date right away to see if you are still covered.
The service action only applies to a specific range of serial numbers on the v1. I suspect your NAS is to new, but the serial range is quoted below:
A small percentage of ReadyNAS NV (revision B) and NV+ owners with low-noise fanless power supply unit (PSU) may encounter a premature failure of the PSU due to elevated temperature. The ReadyNAS systems affected have Serial numbers between 000DA2010FFE and 000DA2016000.
The warranty of the NV+ v2 was 3 years, and the service action did not apply. So if you have a v2, you'll need to get another NAS.
Note that all of the current NAS are faster and have more features.
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Re: Probably power supply issue
Thanks, I'll check when I get home and have the unit in front of me.
Is there anything I should be aware of getting a new NAS unit with respect to compatibility for my existing drives and their format? Can I just plug in my existing drives and expect a new unit to sort things out? Or...?
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Re: Probably power supply issue
@MrBadger wrote:
Is there anything I should be aware of getting a new NAS unit with respect to compatibility for my existing drives and their format? Can I just plug in my existing drives and expect a new unit to sort things out? Or...?
You won't be able to migrate the disks. This link should give you an idea on how it's done: http://kb.netgear.com/app/answers/detail/a_id/29876 Note support will charge, you'll have to ask them how much.
It is possible to jury-rig a stock ATX supply to work with the NV+. On the NV+ v1 you need to rework a cable, not sure what you'd do with a v2. You could make the cable change on a 24 pin extender cable, and not modify the temporary supply. It likely wouldn't fit into the case, but it could run externally. Anyway, that's potentially another path for data migration.
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Re: Probably power supply issue
OK, I'll do what is necessary. But... I have to note that as an enginner I'm ASTOUNDED that there is not a way to easily migrate disks to a new system. I would think this would be a use case that was considered and accomodated early in the process. So I guess I need to look up some of those alternate power supply solutions I saw floating around the web. 😞
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Re: Probably power supply issue
Please do confirm what NAS model you have.
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Re: Probably power supply issue
If the power supply is internal, it's a V1. The V2 has a 12V external brick, whihc is simple to replace.
Before you buy a new supply, you may want to use a spare ATX supply externally just to see if that's really the problem. Although the connector is the same, there are a couuple differences in the pin-out.
See this message on a power supply option and a link to the cable drawing: https://community.netgear.com/t5/ReadyNAS-Hardware-Compatibility/Inexpensive-power-supply-replacemen...
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Re: Probably power supply issue
Hi MrBadger,
Please keep us updated about your progress.
Regards,
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Re: Probably power supply issue
It's just a standard under $50 Flex ATX supply with a huge surcharge for swapping a couple of wires. But if you aren't comfortable doing the swap yourself, I guess it's worth it.
As for the file system, you were unfortunate to get in toward the end of the life of the old one. They used the same one for almost 10 years, a period in which drive size grew tremendously. If you choose to go with a company that does not progress with the times, that is your choice. But you could keep your old NAS and effectively do the same. Since you clearly have no backup system, you may want to consider re-purposing it for that.
While Netgear could (IMHO should) have made migration from old to new easier, the ability to simply move the drives over is not one of the things I expect to be supported forever.
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Re: Probably power supply issue
So... the new power supply came in over the Thanksgiving holiday, I got it installed, restared the system which booted immediately. Once I saw that it was working I reinserted my disks and up it came. I'm dumping all the data to external storage right now. I'm looking at getting a unite that's fast enough to act as a media server and use this one as the backup unit. But for now, data is safe and lesson learned at minimal cost in blood and treasure. 🙂 A success story.
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Re: Probably power supply issue
Hello MrBadger,
We are glad to see that you were able to get this resolved.
Please feel free to post any suggestions, comments and questions. We appreciate your contribution to the community!
Regards,
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Re: Probably power supply issue
Hello MrBadger,
We are glad to see that you were able to get this resolved.
Please feel free to post any suggestions, comments and questions. We appreciate your contribution to the community!
Regards,