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Re: Probably power supply issue

MrBadger
Aspirant

Probably power supply issue

I've read through a number of issues with the power supply failing on various models. I suspect that's what I have. My unit (ReadyNASRND4000) has been running fine for a number of years (5 according to my registration information). It's plugged into a surge protector / uninterruptable power supply. After a recent power outage I noticed it hadn't come back up. And it doesn't respond to the power button. Nor does plugging it into different outlets help. So I suspect that I have a powersupply failure.

 

Apparently this is a known problem with some models / SN#'s do I would like to know if that applies to my unit. Also what I need to do to replace the power supply.

 

Since my model is no longer available, if it's not just the power supply, I would like a recommendation on a replacement unit that will accept the existing drives / formatting. I 4x2T drives in RAID configuration giving me 6T usable. I think I'm using NetGear's format. So I need to know how I migrate those drives to a new unit if I can't fix the power supply issue.

 

Thanks

 

Mark - a very happy customer until this came along! 🙂

Message 1 of 14

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MrBadger
Aspirant

Re: Probably power supply issue

Finally getting back to this. Disassembled the unit today. The back of the unit says ReadyNAS RND4000 v3. The PSU is internal (or was, it's external now since I disassembled it! 🙂 ) After much casting about I've ordered a replacement PSU from Evercase in the UK: http://www.evercase.co.uk/PowerSupplyUnits.htm#ReadyNASPSU. $100 with shipping but the data is priceless. Assuming this works I'll be dumping everything to ... something... and then looking for a new (and faster) unit. Unless NetGear does something about the backward compatibility with disks in its newer units I'll be looking elsewhere. So please tell me that moving forward I can be assured of pulling disks from a unit and having them work in a newer unit (yeah, yeah, within reason of course - but there's no reason that my 5 year old 2T drive should not be supported.) So, enough bitching and whining. When the new PSU arrives I'll update with what happened.

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Message 9 of 14

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MrBadger
Aspirant

Re: Probably power supply issue

Hmmm, doesn't seem to have included the model number field in the actual post. I have a ReadyNASRND4000 purchased in 2011 and running fine until now.

Message 2 of 14
StephenB
Guru

Re: Probably power supply issue

 

Can you tell us if it a v1 or a v2 NAS?  Please read this link - the labels ARE misleading. http://www.rnasguide.com/2012/01/09/how-to-tell-whether-i-have-a-duo-v1-or-duo-v2-or-nv-v1-or-nv-v2/

 

Warranty of the NV+ v1 was generally 5 years, so check your purchase date right away to see if you are still covered.

 

The service action only applies to a specific range of serial numbers on the v1.  I suspect your NAS is to new, but the serial range is quoted below:

A small percentage of ReadyNAS NV (revision B) and NV+ owners with low-noise fanless power supply unit (PSU) may encounter a premature failure of the PSU due to elevated temperature. The ReadyNAS systems affected have Serial numbers between 000DA2010FFE and 000DA2016000.

 

 

 

The warranty of the NV+ v2 was 3 years, and the service action did not apply.  So if you have a v2, you'll need to get another NAS.

 

Note that all of the current NAS are faster and have more features.

Message 3 of 14
MrBadger
Aspirant

Re: Probably power supply issue

Thanks, I'll check when I get home and have the unit in front of me.

 

Is there anything I should be aware of getting a new NAS unit with respect to compatibility for my existing drives and their format? Can I just plug in my existing drives and expect a new unit to sort things out? Or...?

Message 4 of 14
StephenB
Guru

Re: Probably power supply issue


@MrBadger wrote:

Is there anything I should be aware of getting a new NAS unit with respect to compatibility for my existing drives and their format? Can I just plug in my existing drives and expect a new unit to sort things out? Or...?


You won't be able to migrate the disks.  This link should give you an idea on how it's done: http://kb.netgear.com/app/answers/detail/a_id/29876  Note support will charge, you'll have to ask them how much.

 

It is possible to jury-rig a stock ATX supply to work with the NV+.  On the NV+ v1 you need to rework a cable, not sure what you'd do with a v2.  You could make the cable change on a 24 pin extender cable, and not modify the temporary supply.  It likely wouldn't fit into the case, but it could run externally.  Anyway, that's potentially another path for data migration.

Message 5 of 14
MrBadger
Aspirant

Re: Probably power supply issue

OK, I'll do what is necessary. But... I have to note that as an enginner I'm ASTOUNDED that there is not a way to easily migrate disks to a new system. I would think this would be a use case that was considered and accomodated early in the process. So I guess I need to look up some of those alternate power supply solutions I saw floating around the web. 😞

Message 6 of 14
StephenB
Guru

Re: Probably power supply issue

Please do confirm what NAS model you have.


Message 7 of 14
Sandshark
Sensei

Re: Probably power supply issue

If the power supply is internal, it's a V1.  The V2 has a 12V external brick, whihc is simple to replace.

 

Before you buy a new supply, you may want to use a spare ATX supply externally just to see if that's really the problem.  Although the connector is the same, there are a couuple differences in the pin-out.

 

See this message on a power supply option and a link to the cable drawing: https://community.netgear.com/t5/ReadyNAS-Hardware-Compatibility/Inexpensive-power-supply-replacemen...

Message 8 of 14
MrBadger
Aspirant

Re: Probably power supply issue

Finally getting back to this. Disassembled the unit today. The back of the unit says ReadyNAS RND4000 v3. The PSU is internal (or was, it's external now since I disassembled it! 🙂 ) After much casting about I've ordered a replacement PSU from Evercase in the UK: http://www.evercase.co.uk/PowerSupplyUnits.htm#ReadyNASPSU. $100 with shipping but the data is priceless. Assuming this works I'll be dumping everything to ... something... and then looking for a new (and faster) unit. Unless NetGear does something about the backward compatibility with disks in its newer units I'll be looking elsewhere. So please tell me that moving forward I can be assured of pulling disks from a unit and having them work in a newer unit (yeah, yeah, within reason of course - but there's no reason that my 5 year old 2T drive should not be supported.) So, enough bitching and whining. When the new PSU arrives I'll update with what happened.
Message 9 of 14
FramerV
NETGEAR Employee Retired

Re: Probably power supply issue

Hi MrBadger,

 

Please keep us updated about your progress.

 

 

Regards,

Message 10 of 14
Sandshark
Sensei

Re: Probably power supply issue

It's just a standard under $50 Flex ATX supply with a huge surcharge for swapping a couple of wires.  But if you aren't comfortable doing the swap yourself, I guess it's worth it.

 

As for the file system, you were unfortunate to get in toward the end of the life of the old one.  They used the same one for almost 10 years, a period in which drive size grew tremendously.  If you choose to go with a company that does not progress with the times, that is your choice.  But you could keep your old NAS and effectively do the same.  Since you clearly have no backup system, you may want to consider re-purposing it for that.

 

While Netgear could (IMHO should) have made migration from old to new easier, the ability to simply move the drives over is not one of the things I expect to be supported forever. 

Message 11 of 14
MrBadger
Aspirant

Re: Probably power supply issue

So... the new power supply came in over the Thanksgiving holiday, I got it installed, restared the system which booted immediately. Once I saw that it was working I reinserted my disks and up it came. I'm dumping all the data to external storage right now. I'm looking at getting a unite that's fast enough to act as a media server and use this one as the backup unit. But for now, data is safe and lesson learned at minimal cost in blood and treasure. 🙂 A success story.

Message 12 of 14
JennC
NETGEAR Employee Retired

Re: Probably power supply issue

Hello MrBadger,

 

We are glad to see that you were able to get this resolved.

 

Please feel free to post any suggestions, comments and questions. We appreciate your contribution to the community!

 

Regards,

Message 13 of 14
JennC
NETGEAR Employee Retired

Re: Probably power supply issue

Hello MrBadger,

 

We are glad to see that you were able to get this resolved.

 

Please feel free to post any suggestions, comments and questions. We appreciate your contribution to the community!

 

Regards,

Message 14 of 14
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