Ever since updating to 6.4.1 on my ReadyNas 104 I'm not able to access one of the folder shares. All other folder shares I can access via the admin and mapped drive in Windows, but there is one folder I'm not able to access via Windows Mapped drive and from the admin panel.
When I click on it on the admin panel it goes through the motion of trying to open it, but then just goes back to the main shares page.
I've enabled SSH access and logged into the nas via SSH as root, to see if I can access that folder via SSH and list the contents and I can without any problems, if I try to ssh as the admin user it just closes putty.
I tried to access the folder via my media streamer (Med8er) and it asked for credentials to access the the folder, entered the correct credentials and I'm able to see the contents and playback via the med8er OK. It's just via the admin area and windows I cannot view the contents of this folder and only this folder, all others are OK.
I'd apreciate some advice on how to fix this, it was working OK last night. I did play around with the permissions on the shares, they are all set the same, yet I can access the other folders OK, but not this one. Is there a way to reset all the permissions on the shares?
Better still if someone can let me know what the default ownerships and permissions should be, I can reset via SSH using chmod and chown.
Re: Problem Accessing Folder Share from Admin Panel
Well as it came... it went, not sure if it's something I did with messing around the permissions or ownerships via ssh, but I was able to access the folder I was having problems with via Windows drive mapping. I still can't browse the contents of this folder via the netgear admin panel in shares, but in all fairness I can live with that now that I've managed to map that share in wondows OK again and my media streamer doesn't seem to have any issues doing any playback, so I'm happy with that.
Re: Problem Accessing Folder Share from Admin Panel
Hello T1968,
The Home Folders share does not really file access tab, what it has are the Snapshots and Access tabs.
Protocols that you can use to access the Home folders are under Access tab. Just make sure when you try to access one of the Home folders, you re logged in as either Admin or one of the local users.
Re: Problem Accessing Folder Share from Admin Panel
hello JennC,
Thanks for your reply.
Until yesterday I was able to access my windows share [Z:] as local user. This has been working for as long as I've had the RN102, until it suddenly stopped working after the upgrade to fw 6.4.1. That was the only change.
I'm still able to access the windows share to the public folder. I can even remove and recreate this share.
With the windows share to the home folder this proves impossible.
I'm under the impression that the fw upgrade is causing this. Windows access is impossible from a windows 10 machine and from a windows 8.1 machine.
Looking forward to further assistance, for which thanks in advance!
Re: Problem Accessing Folder Share from Admin Panel
Result is still the same.
system error 5.
access denied.
one thing has changed, it seems (already after initial net use commands): now readynas shows up in explorer. This wasn't the case before running the net use commands.
Re: Problem Accessing Folder Share from Admin Panel
Might it be that there is something wrong with the smb-protocol?
On the access tab in the home folder settings there is no possibility to configure the smb protocol, whereas I would expect such a possibility (based on information from the RN site)
Re: Problem Accessing Folder Share from Admin Panel
Hi T1968,
Since it's now showing up in your network, were you able to login again as the admin or user and access the files? Also, was this the case on a different PC that uses SMB?
Re: Problem Accessing Folder Share from Admin Panel
hi BrianL,
it is showing up in the left pane in explorer under Network. However that's all, unfortunately... I am still not able to access the home folder. Public folder doesn't give any problems. That seems logical to me, as the public folder isn't exclusively associated with a user.
Re: Problem Accessing Folder Share from Admin Panel
Hi StephenB
Still running cmd as administrator the command was executed, this time without error.
in explorer however, I don't see Z: showing up. Still only Readynas is shown in the left pane under Network. When I click the "username" folder, windows asks for my credentials (for that specific user). I can use another user (admin), but either way I get the answer access denied.
As far as I can tell, the cmd commands have the same effect as trying to create a network share (assigning a drive letter) in explorer.
when I go to the user folder, I'm able to access it
Good. So at least the NAS admin credential is presented correctly.
@T1968 wrote: can I try to connect Z: directly to the correct user folder?
That was what the first commands I posted were supposed to do.
net use * /delete
net use z: \\nasipaddress\localuser /user:localuserlocaluserpassword
localuser is both the home folder name you are trying to mount and the NAS account name for that folder - and localuserpassword is the associated password for that NAS account. That failed with the system error 5, correct?
What you could try doing is copying the contents of the home folder for that user to the local PC (using the admin mount that works). Then delete the user from the NAS, and recreate it. Then mount the folder using the newly created password (remembering the net use * /delete), and restore the folder.
Though if you didn't try just changing the password on the NAS for that account, I'd do that first.
can you explain why on two different machines (one on W8.1 and the other W10) suddenly the shares stopped working?
No. Of course rebooting the NAS was part of the upgrade, so the PC shares would have all disappeared then. However, you should have been able to remount them with the original user credentials. So I can't explain it, but instead was trying to see if we can somehow get it back (leaving the cause a windows mystery).
Re: Problem Accessing Folder Share from Admin Panel
Hi StephenB,
The local user doesn't work, it results in error 5/access denied. But what if I try to access localuser with admin credentials?
I can understand the suggestion of copying and creating a new user, but that doesn't really appeal to me as the amount of data involved is around 350 gigs...
Yesterday and today I have tried to change the password a few times, but I used the same password as the original one. I can try to use a different password.
The new Z: can be a good work around, provided I can use this new share in all programs that need data access on my nas.
Re: Problem Accessing Folder Share from Admin Panel
hi StephenB,
permissions are wrong even when using the new Z: as a workaround. Outlook for instance cannot write to pst files, even after changing permissions in windows...
when I try to use a new user (with Y: as windows share to the folder), windows returns a comment that it is not possible to create multiple connections with a server or shared source from a user with multiple user names.
Apparently I have to delete the other windows share Z: before I can make another?!
This didn't pose a problem before, with M: as share to the public folder and Z: to the home folder. If I understand correctly, this has to do with the character of the folders (home or share on nas).
Re: Problem Accessing Folder Share from Admin Panel
hi StephenB,
Another observation: when I create this new user, in the nas I cannot see a home folder created for this new user. Also in windows explorer it doesn't show up at all.
It looks as if something isn't right with user accounts in my nas?
Please look into the fw upgrade, as my problems coincided with the upgrade to 6.4.1
