Problem with Mynetgear account showing no devices registered

[clinford]

Tried to log inot Mynetgear and found it says no products registered when I have at least 30.

Tried from different machines and 4hrs ago and now and still the same.

Error: "No products registered under your profile"

Also have the error "The MyNETGEAR portal is under maintenance. During maintenance, some functionality may be limited and unavailable from MyNETGEAR. We expect full functionality will return soon. "

[JohnCM_S]

Hi clinford,

We are already aware of this issue and this has been reported to the appropriate department. They are still working in resolving this. We apologize for this inconvenience.

Regards,

[clinford]

IS there any update on this and tried this morning and still the same.

We have some Milestone licsenes that need to activate to get the Cameras working for a client.

Thanks Chris.

[JohnCM_S]

Hi clinford,

We have already sent a follow up about this. We have not receive any ETA yet on when this would be fix.

Regards,

[clinford]

This still appears to be donw, any ETA ?

Thanks Chris.

[JohnCM_S]

Hi clinford,

This issue should have been fixed already.

Regards,

[clinford]

Sorry no, still getting the error "No products registered under your profile".

Regards Chris.

[YeZ]

Sorry for the delay. We should have identified the root cause and plan a fix soon. I sent you private message asking for your user email so we can validate it's the same root cause. Thank you.

[YeZ]

Sorry for the delay. We should have identified the root cause and plan a fix soon. I sent you private message asking for your user email so we can validate it's the same root cause. Thank you.

[YeZ]

We have deployed the fix, please verify if it's now working for you. Thank you.